Content Support Specialist

 

Are you looking for a high energy, strategic, and fast-paced position as a Content Support Specialist?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical outcomes!

 

Relias provides software and services to more than 10,000 healthcare organizations and providers, addressing the primary concerns of recruiting, retention, risk mitigation, compliance, and the move from fee for service to value-based reimbursements. In addition to unrivaled content, Relias offers pre-hire assessments and in-depth analytics that allows for the demonstration of skill and performance, resulting in better patient, resident and client outcomes, as well as better financial results. We are passionate about our product and our clients; what we deliver is truly something you can be proud to represent.  Our clients think so, too – we proudly boast a retention rate close to 100%! 

 

WHAT CAN RELIAS OFFER YOU?

  • Competitive base salary 
  • Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and paid holidays, including your birthday! 
  • Comprehensive two-week onboarding program – a great introduction to our company, customers and culture!
  • Growth and career advancement opportunities!
    • Integrated 15 acquisitions over the last five years
    • 20%+ annual employee promotion and transfer rate


The Content Support Specialist is responsible for ensuring that Relias products function as intended by reviewing and resolving course errors as they emerge. This role also works with the Client Care department to explore trends in course performance, troubleshoots external impacts on course functionality, and tests new development criteria for real time results.

 

WHAT YOU’LL BE DOING:

  • Reviewing and resolving issue ticket escalations
  • Troubleshooting course problems and determining how to fix them, assigning work to other departments as needed
  • Providing quick response times and quality support
  • Meeting with administrators to discuss customer specific issues as needed
  • Generating reports using Excel and other software applications
  • Communicating with Client Care on a regular basis to discuss current trends and issues
  • Independently researching and testing new functionality
  • Completing special projects for the department
  • Performing other duties as assigned
     

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

  • Bachelor’s degree or Associate’s degree with 1-2 years of experience 
  • Up to 2 years' experience working with course development software or related work experience with an LMS
  • Strong MS Office skills
  • General Adobe Suite knowledge
  • Excellent communication and relationship building skills
  • Ability to work with external clients
  • High sense of urgency, patience, and flexibility
  • Outstanding attention to detail
  • Ability to work under time constraints and deadlines in a fast-paced environment
  • Strong interpersonal skills; ability to collaborate across/within departments
  • Judgment to identify patterns or systemic problems 
  • Project management and time management skills 

 

IT WOULD BE NICE IF YOU HAVE:

  • Experience with elearning course authoring tools
  • Database and data management (QuickBase preferred)
  • Knowledge of learning management systems and SalesForce

 

 

 

Relias is an Equal Opportunity Employer and a Drug-Free workplace

 

 

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 131024

131024Relias LLC 

Date:  Apr 3, 2021
Location: 

Morrisville, NC, US, 27560


Nearest Major Market: Raleigh

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