Business Systems Administrator

 

Are you looking for a high energy, strategic, and fast-paced position as a Business Systems Administrator?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical outcomes!

 

Relias provides software and services to more than 10,000 healthcare organizations and providers, addressing the primary concerns of recruiting, retention, risk mitigation, compliance, and the move from fee for service to value-based reimbursements. In addition to unrivaled content, Relias offers pre-hire assessments and in-depth analytics that allows for the demonstration of skill and performance, resulting in better patient, resident and client outcomes, as well as better financial results. We are passionate about our product and our clients; what we deliver is truly something you can be proud to represent.  Our clients think so, too – we proudly boast a retention rate close to 100%! 

 

WHAT CAN RELIAS OFFER YOU?

  • Competitive base salary 
  • Fantastic health and wellness benefits package, including an outstanding 401k match, an unlimited PTO program, and paid holidays, including your birthday! 
  • Comprehensive two-week onboarding program – a great introduction to our company, customers and culture!
  • Growth and career advancement opportunities!
    • Integrated 15 acquisitions over the last five years
    • 20%+ annual employee promotion and transfer rate

 

The Business Systems Administrator role is responsible for configuration and maintenance of Salesforce and related Enterprise SaaS applications. 

 

WHAT YOU’LL BE DOING:

  • Acting as the administrator of Salesforce and related applications, such as Salesforce CPQ and Salesforce Communities. May also perform administrative duties in other SaaS Enterprise applications, such as Docusign, JIRA, or Intacct.  
  • Understanding data flows and integrations between multiple enterprise applications. Using systems knowledge to design scalable solutions across all applications.
  • Evangelizing and championing platform excellence, including data governance, security controls, optimal administration of roles, profiles, objects, fields, etc. 
  • Translating user requirement and user stories into actionable items. Will work independently on moderate changes and with the team on major changes.
  • Providing day-to-day end user support and resolve software help-desk tickets within established Service Level Agreements (SLAs). Day-to-day support may include user provisioning, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation.  
  • Escalating support tickets as needed to senior-level admins and/or developers.
  • Testing and QA any changes with peers and/or users as applicable.
  • Keeping current on available releases, technologies, and applications. Providing guidance to IT and Business leaders as needed. 
  • Participating in day-to-day systems integration of acquired companies as needed. May include data migrations, systems design, configuration changes, etc.
  • Participating in larger IT projects, such as version upgrades or new implementations.

 

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

  • Bachelor’s Degree
  • 2+ years in experience in Salesforce as power user or administrator, with at least 1 year as an administrator. 
  • Basic understanding of database structure.
  • Basic understanding of Cloud technologies.
  • Salesforce Certified Administrator or higher. Must have demonstrated administration skills of Sales Cloud, Service Cloud, and Salesforce CPQ.
  • Ability to translate business requirements into actionable results.
  • Strong interpersonal skills and communication skills, including ability to establish strong relationships with internal customers.
  • Understanding of software development lifecycle.

 

IT WOULD BE NICE IF YOU HAVE:

  • Familiarity with Salesforce development framework (Apex, Visualforce).
  • User or administration experience in following SaaS applications or similar: Intacct, JIRA, Clarizen, Coupa, Concur, Marketo.
  • Experience integrating acquired businesses and systems. 

 

 

Relias is an Equal Opportunity Employer and a Drug-Free workplace

 

 

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 111673

111673Relias LLC 

Date:  Dec 30, 2020
Location: 

Morrisville, NC, US, 27560


Nearest Major Market: Raleigh

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