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Business Systems Administrator - Gainsight

 

Are you looking for a high energy, strategic, and fast-paced position as a Business Systems Administrator - Gainsight?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

 

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

 

WHAT CAN RELIAS OFFER YOU?

  • Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
  • Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
  • Active Employee Resource Groups open to all employees!
  • Comprehensive onboarding program – a great introduction to our company, customers and culture!
  • Growth and career advancement opportunities!
    • 20%+ annual employee promotion and transfer rate
    • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
    • Professional development gained from conference attendance and participation in organizations like NC Tech

The Business Systems Administrator (BSA) - Gainsight role is responsible for configuration, maintenance, and support of Gainsight and related applications.

 

WHAT YOU WILL BE DOING:

  • Acts as the administrator of Gainsight and related systems integrations
  • Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations) within an agile environment.
  • Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM, and configure the system to meet those needs (partnering with other operations teams as needed)
  • Understand data flows and integrations between multiple enterprise applications. Use systems knowledge to design scalable solutions across all applications.
  • Evangelizes and champions platform excellence, including data governance, security controls, optimal administration of roles, profiles, objects, fields, etc. 
  • Translates user requirements and user stories into actionable items. Develops strong relationship with Client Success in support of their strategy and vision. Support and advocate for Client Success through optimal use of Gainsight. 
  • Participate in Agile meetings including daily standup, design review, code review, CAB approval, and retrospectives. 
  • Day-to-day end user support and resolve software help-desk tickets within established Service Level Agreements (SLAs). Day-to-day support may include user provisioning, monitoring system performance, user activity, and user experience.
  • Ad-hoc assistance with metrics, reporting, and analysis related to data and information from Gainsight.
  • Escalate support tickets as needed.
  • Test and QA any changes with peers and/or users as applicable.
  • Keep current on available releases, technologies, and applications. Provide guidance to IT and Business leaders as needed. 
  • Participate in day-to-day systems integration of acquired companies as needed. May include data migrations, systems design, configuration changes, etc.
  • Participate in larger IT projects, such as version upgrades or new implementations.
  • Demonstrated project management, business analysis, and problem-solving 
  • Mentor other administrators, support, and other team members.
  • Any other duties assigned to by manager

 

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

  • 3+ years in experience in Gainsight as an administrator.
  • At least 2 years prior experience in a customer success, sales operation, client care operations, or similar role.
  • Must have demonstrated administration skills of Gainsight or related products, such as Salesforce Service Cloud
  • Ability to translate business requirements into actionable results.
  • Strong interpersonal skills and communication skills, including ability to establish strong relationships with internal customers.
  • Strong project management skills
  • Understanding of software development lifecycle.
  • Basic understanding of Cloud technologies.
  • Use of Jira or similar project management application/board. 

 

IT WOULD BE NICE IF YOU HAVE:

  • Gainsight experience as an end user 
  • Gainsight NXT Associate Admin Certificate 
  • CRM administration experience or certification
  • Prior Customer Success experience preferred
  • Customer-facing experience, especially as a Customer Success Manager
  • Experience interacting with senior leadership and managers
  • Experience in operations for customer success, sales, support, services, or marketing
  • Experience in data analysis, business intelligence, and design of reports and dashboards
  • Understanding of data structures, data modeling, and database management 
     

 

 

Relias is an Equal Opportunity Employer and a Drug-Free workplace

 

Covid-19 Considerations:

Relias new hires are required to submit proof of completing a COVID-19 vaccine series (1st & 2nd dose of Moderna or Pfizer; or single dose of Johnson & Johnson as well as a booster shot, if time applicable) during their onboarding process. For new hires that are going to be required to be onsite ongoing (i.e., essential staff), we will allow application for approval of medical and/or religious exemption.

 

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 205641

Date:  Jun 18, 2022
Location: 

Morrisville, NC, US, 27560


Nearest Major Market: Raleigh

Job Segment: System Administrator, Data Analyst, Data Modeler, Cloud, Testing, Technology, Data

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