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Business Systems Administrator (Atlassian)


Are you looking for a high energy, strategic, and fast-paced position as a Business Systems Administrator (Atlassian)?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.


  • Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
  • Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
  • Active Employee Resource Groups open to all employees!
  • Comprehensive onboarding program – a great introduction to our company, customers and culture!
  • Growth and career advancement opportunities!
    • 20%+ annual employee promotion and transfer rate
    • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
    • Professional development gained from conference attendance and participation in organizations like NC Tech
    • Onsite 321 Coffee Shop providing free coffee and pastries to employees


The Business Systems Administrator role is responsible for the configuration and maintenance of Atlassian products and related Enterprise SaaS applications. 


•    Administer all of Atlassian applications, such as JIRA, Confluence, Jira Service Management, and Jira Product Discovery. May also perform administration duties in other SaaS Enterprise applications. 
•    Understand data flows and integrations between multiple enterprise applications. Use systems knowledge to design scalable solutions across all applications. 
•    Evangelize and champion platform excellence, including data governance, security controls, optimal administration of roles, profiles, objects, fields, etc. 
•    Translate user requirements and user stories into actionable items. Will work independently on moderate changes and with the team on major changes. 
•    Provide day-to-day end-user support and resolve software help-desk tickets within established Service Level Agreements (SLAs). Day-to-day support may include user provisioning, maintenance of roles and profiles, mass updates of records, and report and dashboard generation. 
•    Escalate support tickets as needed to senior-level admins and/or developers. 
•    Test and QA any changes with peers and/or users as applicable. 
•    Keep current on available releases, technologies, and applications. Provide guidance to IT and Business leaders as needed. 
•    Participate in day-to-day systems integration of acquired companies as needed. May include data migrations, systems design, configuration changes, etc. 
•    Participate in larger IT projects, such as version upgrades or new implementations. 


•    Bachelor’s degree
•    2+ years of experience in JIRA as a power user or administrator, with at least one year as an administrator. 
•    Basic understanding of database structure.
•    Basic understanding of Cloud technologies.
•    ACP-120 Jira Administration for Cloud Certification or higher. Must have demonstrated administration skills of JIRA, Confluence, and third-party scripting tools such as Jira Misc Workflow Extensions (JMWE) or ScriptRunner.
•    Ability to translate business requirements into actionable results.
•    Strong interpersonal skills and communication skills, including the ability to establish strong relationships with internal customers.
•    Understanding of software development lifecycle.
•    Working knowledge of Agile methodologies, including Scrum and Kanban. 


•    Familiarity with Jira Query Language (JQL).
•    Experienced in automation and migrating data in Atlassian products.


Relias is an Equal Opportunity Employer and a Drug-Free workplace



Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.



Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 270520

Date:  Jun 11, 2024

Morrisville, NC, US, 27560

Nearest Major Market: Raleigh

Job Segment: Help Desk, Information Technology, Testing, ERP, Cloud, Technology

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