Support Manager

Company: Relias Learning 

Requisition ID: 24699

TAKE THE NEXT STEP IN YOUR CAREER!

Are you looking for a high energy and fast paced position as a Support Manager?  Join Relias Learning, the company changing lives throughout the world by helping healthcare organizations improve their clinical outcomes!

Relias Learning provides a blended approach of learning, assessments and analytics for approximately 6,000 healthcare providers, covering both physical and mental health needs, as well as public safety organizations. Relias offers unrivaled course content and allows staff and organizations to demonstrate skill and performance, all in a singular, powerful learning management system. 

WHAT CAN RELIAS OFFER YOU?

• Competitive base salary & generous bonus opportunity
• Great health benefits package in addition to an outstanding 401k company match and wellness program
• Time to recharge – Unlimited PTO & 11 paid holidays, including your birthday
• Comprehensive 2-week training program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • One of Deloitte’s 500 fastest growing tech companies
  • One of The 2014 Inc. 5000 fastest growing companies

WHAT YOU’LL BE DOING:

• Mentor and develop Support Consultants by providing continuous training opportunities
• Manage support response times, quality of support and development of customer collateral materials
• Consistently monitor customer satisfaction through surveys and report results to management
• Handle escalated support calls and issues raised by high profile customers
• Demo products and be the face of our support team to our SMB clients
• Identify improvements in department organization or system functionality
• Collaborate across other departments to ensure voice of the customer is represented

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

• Bachelor’s Degree in a related field
• 5+ years of experience in a customer support role
• 1+ years of management/supervisory experience
• Exposure to or experience in a call center environment
• A coaching and mentoring mentality
• LMS or SaaS experience is desirable

INDHP

Relias Learning is an Equal Opportunity Employer and a Drug-Free workplace