Client Success Manager

Date: Oct 25, 2018

Location: Cary, NC, US, 27518

Year: 2018

Company: Relias LLC  

Requisition ID: 16661




Are you looking for a high energy and fast paced position as a Client Success Manager?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical outcomes!

Relias provides a blended approach of learning, assessments and analytics for approximately 6,000 healthcare providers, covering both physical and mental health needs, as well as public safety organizations. Relias offers unrivaled course content and allows staff and organizations to demonstrate skill and performance, all in a singular, powerful learning management system. 



  • Competitive base salary & generous bonus opportunity
  • Great health benefits package in addition to an outstanding 401k company match and wellness program
  • Time to recharge – Unlimited PTO & 11 paid holidays, including your birthday
  • Comprehensive 2-week training program – a great introduction to our company, customers and culture!
  • Growth and career advancement opportunities!
    • One of Deloitte’s 500 fastest growing tech companies
    • One of The 2014 Inc. 5000 fastest growing companies


We are looking for an experienced Client Success Manager to be responsible for ensuring the success of our clients. Relias’ Client Success Managers (CSM) are responsible for managing the relationships, strategy, usage and satisfaction of their assigned Relias’ clients. In this role, the CSM will drive client adoption and advocacy by providing recommended best practices and guidance on analytics, assessments and learning solutions. You will be working in tandem with a core team comprised of Sales, Clinical consultants, Product Management, Engineering and Executive Leadership, adding value throughout the client lifecycle.  The CSM serves as a trusted advisor for their client’s Relias solutions and service offerings.


As a Client Success Manager you will be responsible for:

  • Building and maintaining strong and lasting relationships with decision makers and key stakeholders within client organizations; generating proper levels of adoption, driving client satisfaction, and ensuring renewals
  • Providing best practices, coaching and training to operational, clinical and learning managers to ensure smooth onboarding and adoption of our solutions
  • Leading strategic program development to plan for clients’ success, including project plan development and communication internally & externally on progress
  • Retaining and identifying new revenue opportunities from existing clients
  • Analyzing data independently to discover insights and trends that drive recommendations for clients
  • Providing accurate and timely feedback for measuring, tracking and driving high service levels and product improvements
  • Planning and prioritizing work to meet deadlines and goals
  • Maintaining current industry knowledge of healthcare trends and issues
  • Visiting clients to strengthen relationships and drive value


You’ve got what it takes if you have:

  • 2+ years of experience within the Acute or health system sector (Public Health professional, RN, BSN, LSW, or other medical licensed professional preferred), or 2+ years as an EHR vendor partner serving health systems
  • 3+ years’ experience with developing and maintaining relationships with clients and internal stakeholders
  • 2+ years’ experience with process improvement,  process implementation or change management
  • Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority or C-Suite levels
  • Comfortable presenting to clients (internal and external), both in-person and virtually
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
  • Project management experience
  • Experience with or interest in learning CRM tools, such as and Gainsight
  • Sense of urgency, balanced with patience and flexibility

Relias is an Equal Opportunity Employer and a Drug-Free workplace








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