IT Service Manager - Office 365 (m/f)


Your Responsibilities:

•    Ensure best practice Service Management of RTL Group IT Digital Workplace solutions
•    Be accountable for service compliance with SLA’s, Group policies and 3rd party audits (ISAE3000)
•    Develop, improve and run support processes, documentation, controls and KPI’s
•    Ensure smooth transition of new services or components from projects into operations
•    Actively participate in 2nd level support (incidents, problems, changes) and escalations 
•    Conduct service meetings with internal customers, counterparts, providers, key users,…


Your Profile:

•    Relevant degree/qualification in computer science
•    5 to 10 years of experience in IT, including at least 3 years in ITIL based Service Management
•    Technical expertise in Cloud, Identity and Access Management (Okta is an asset), and Microsoft products such as Azure, Office 365 (Exchange, SharePoint, OneDrive, Office, Teams…), Dynamics, Power BI…
•    Knowledge of Security Governance (CISSP is an asset)
•    Excellent communication and writing skills in English and French (German is an asset)
•    Focused on client relationship, team player, flexible, pragmatic and results oriented


RTL Group is a leader across broadcast, content and digital, with interests in 68 television channels, eight streaming platforms and 31 radio stations. RTL Group also produces content throughout the world and owns digital video networks. The television portfolio of Europe’s largest broadcaster includes RTL Television in Germany, M6 in France, the RTL channels in the Netherlands, Belgium, Luxembourg, Croatia, Hungary and Antena 3 in Spain. RTL Group’s families of TV channels are either the number one or number two in eight European countries. The Group’s flagship radio station is RTL in France, and it also owns or has interests in other stations in France, Germany, Belgium, Spain and Luxembourg. RTL Group’s content business, Fremantle, is one of the world’s largest creators, producers and distributors of scripted and unscripted content. Fremantle has an international network of production teams, companies and labels in over 30 countries, producing over 12,800 hours of original programming and distributing over 20,000 hours of content worldwide. Combining the streaming-services of its broadcasters (such as TV Now, 6play, Videoland), the digital video networks BroadbandTV and Divimove; and Fremantle’s more than 300 YouTube channels, RTL Group has become the leading European media company in digital video. RTL Group also owns the ad-tech businesses Smartclip and SpotX. RTL AdConnect is RTL Group’s international advertising sales house. Bertelsmann is the majority shareholder of RTL Group, which is listed on the Luxembourg and Frankfurt stock exchanges and in the MDax stock index. 

For more information, please visit 
RTL Group – Entertain. Inform. Engage. 


Company: RTL Group SA 

Country: Luxembourg 

State/Region: Luxembourg 

City: Luxembourg 

Postal Code: L1543 

Job ID: 105581

[[customQuickApply]]105581RTL Group SA 

Date:  Oct 21, 2020

Luxembourg, L, LU, L1543

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