IT Service Management Application Specialist (m/f)

 

Your Challenge:

 

  • Provide functional support and configure ITSM application settings, features and related tools based on business requirements
  • Contribute to IT Service Management activity and projects such as business requirement analysis, functional implementation and release, application migration, activation of features, data import jobs, data extracts and analysis, quality controls
  • Digitize, change and improve workflows and workflow automation
  • CMDB Management, maintain CI and CI classes in the CMDB  
  • Develop, implement and validate ITSM solutions in response to business, functional and technical requirements
  • Contribute Request forms, contribute to standardization of Service Requests and related workflows, implement Service Offerings and Service offering forms based on customer requirements, contribute to service catalog improvement and self-service initiatives for internal and external customers
  • Develop, improve, migrate reports and interactive Dashboards based on customer needs (CMDB / Asset management report, Billing reports, SLA reporting, IT operation reports and Dashboards)
  • Prioritize initiatives based on business needs and requirements and in alignment and consultancy with senior management.
  • Ensure timely completions of developments and implementations
  • Create functional and technical documentation, provide end user and customer application trainings
  • Stay current on the latest processes and technology advancements to automate and modernize systems


Your Profile:

 

  • Bachelor and/or Master in Computer Science
  • 3 to 5 years'experience in supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow or similar
  • Background in administering, configuring and modifying ITSM applications
  • Experience with Ansible, creation of Playbooks, AWX
  • Deep understanding of database concepts and SQL administration, Proficient with complex SQL queries, Power BI, SSRS, SSIS, Reporting tools, DWH and ETL
  • Strong troubleshooting/root cause analysis skills
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
  • Knowledge of Microsoft Windows Server, SQL Server and OS administration is a plus
  • Certification in ITIL V3/V4
  • Very good verbal and written communication skills, including collaboration across departments and customer communications
  • Advanced organizational skills, with an ability to manage various tasks concurrently.
  • Fluent in English and French
  • Ability to work successfully both autonomously and within teams
  • Enjoy working in a multi-cultural and challenging environment
  • Willing to improve personal skills in new technologies
     

 

Broadcasting Center Europe (BCE) is a European leader in media services, system integration and software development in the areas of television, radio, production and postproduction, telecommunication and IT.

With its extensive experience on the media market, our team provides high-quality services and will always find the solution that matches your project and budget.

With more than 200 highly qualified and motivated people, BCE serves about 400 clients in various sectors, such as TV channels, radio stations, film distributors, producers, advertising companies, telecommunications operators and public services.

BCE is part of RTL Group, leader across broadcast, content and digital.

 

Company: Broadcasting Center Europe SA 

Country: Luxembourg 

State/Region: Luxembourg 

City: Luxembourg 

Postal Code: L1543 

Job ID: 139461

Date:  Jun 6, 2021
Location: 

Luxembourg, L, LU, L1543


Job Segment: Telecommunications, Telecom, Service Manager, Developer, SQL, Technology, Customer Service