Applications Global Support - Junior Consultant (m/f)

 

Objectives:

 

  • First level support with ability to qualify tickets, report on support activities to management, ensure continuous improvement of support processes and tools, pro-actively follow-up / chase open tickets;
  • Ensure the technical support activities of the RTL Group “Referenced Applications”, administrate the systems, support and participate in the development and implementation of new internal tools. Monitor the IT platforms, referenced applications and data;
  • Apply internal processes & procedures to comply with the IT general control objectives of the department. Report on changes in authorizations / profiles according to internal process; organize regular IT testing activities with BCE (current IT provider) around DRP / BCP, security intrusion, backup restore and other activities.

 


Responsibilities:

 

In connection with the end-users and the SAP experts you will:

  • Ensure an efficient end user support (via mail, phone and ticketing system).
  • Monitor the activities of our IT provider for the components on which our main applications are hosted.
  • Secure the access of users to the applications and comply with authorization policies (segregation of duties, approval).
  • Participate actively in the continuous improvement of our system support processes and assist in the set-up of preventive / detective controls.

 


Profile:

 

  • You have a relevant degree/qualification in computer science and you have ideally gained a first professional experience in a similar context.
  • Practical “hands-on” experience in supporting SAP ERP (FI-CO-PS-MM-SD-Workflow), SAP BW and / or SAP Financial Consolidation. 
  • You have a basic understanding of financial and accounting processes.
  • You are fluent in English; additional German and / or French are an asset.
  • You have a strong focus on building client relationships and excellent communication skills.
  • You are well-organized, autonomous and a team player.
  • You are rigorous in your work and follow-up on processes.
     

RTL Group is a leader across broadcast, content and digital, with interests in 67 television channels, eight streaming platforms and 30 radio stations. RTL Group also produces content throughout the world and owns several rapidly growing digital video businesses. The television portfolio of Europe’s largest broadcaster includes RTL Television in Germany, M6 in France, the RTL channels in the Netherlands, Belgium, Luxembourg, Croatia, Hungary and Antena 3 in Spain. RTL Group’s families of TV channels are either the number one or number two in eight European countries. The Group’s flagship radio station is RTL in France, and it also owns or has interests in other stations in France, Germany, Belgium, Spain and Luxembourg. RTL Group’s content business, Fremantle, is one of the world’s largest creators, producers and distributors of scripted and unscripted content. Fremantle has an international network of production teams, companies and labels in over 30 countries, producing over 12,700 hours of original programming and distributing over 20,000 hours of content worldwide. Combining the streaming-services of its broadcasters (such as TV Now, 6play, Videoland), the digital video businesses BroadbandTV, Divimove, United Screens and Fremantle’s more than 300 YouTube channels, RTL Group has become the leading European media company in online video. RTL Group also owns the ad-tech businesses Smartclip and SpotX. RTL AdConnect is RTL Group’s international sales house.  Bertelsmann is the majority shareholder of RTL Group with 75.9 per cent. RTL Group is listed on the Luxembourg and Frankfurt stock exchanges and in the MDax stock index. For more information, please visit RTLGroup.com. 
RTL Group – Entertain. Inform. Engage. 

 

Company: CLT-UFA S.A. 

Country: Luxembourg 

State/Region: Luxembourg 

City: Luxembourg 

Postal Code: L-1543 

Job ID: 54904


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