1st level IT support / Service Desk Supervisor (m/f)


Your Challenge:
•    Supervise remote and local teams providing 1st level support to our users or customers.
•    Familiar with ticketing tools and knowledge databases.
•    Write and maintain operational documentations and procedure to increase first call resolution.
•    Perform routine tasks and quality check in the ticketing system.
•    Be part on a regularly basis of duties (24 x 7).
•    Possible short mission abroad.


Your Profile:

•    Minimum 5 years’ experience, with hardware: PC, printers, servers and with Linux is a plus.
•    Good knowledge in Microsoft products. 
•    Knowledge in ITIL V3/V4 Foundation. 
•    Fluent in French and English, German or Luxemburgish is an asset.
•    Very good communication.
•    Team management.
•    Enthusiastic and highly self-motivated.
•    Like to work in a multi-cultural and challenging environment.
•    Willing to improve personal skills in new technologies.


Broadcasting Center Europe (BCE) is a European leader in media services, system integration and software development in the areas of television, radio, production and postproduction, telecommunication and IT.

With its extensive experience on the media market, our team provides high-quality services and will always find the solution that matches your project and budget.

With more than 200 highly qualified and motivated people, BCE serves about 400 clients in various sectors, such as TV channels, radio stations, film distributors, producers, advertising companies, telecommunications operators and public services.

BCE is part of RTL Group, leader across broadcast, content and digital.


Company: Broadcasting Center Europe SA 

Country: Luxembourg 

State/Region: Luxembourg 

City: Luxembourg 

Postal Code: L1543 

Job ID: 131222

131222Broadcasting Center Europe SA 

Date:  May 2, 2021

Luxembourg, L, LU, L1543

Job Segment: Telecom, Telecommunications, Manager, TV, Service Desk, Technology, Management, Creative, Customer Service