Order Entry Plus Representative: Full Time

Company: Penguin Random House North America 

Requisition ID: 92272 

Penguin Random House is seeking a self-motivated team player to join our fast growing Support Center in Westminster, Maryland.  The regular working hours for this position will be Monday – Friday 8:30 am – 5:00 pm.


Candidates must have a professional and natrual communication style, pleasant personality, be committed to providing exceptional Customer Service and embrace our high standard of professional ethics.  Data Entry experience preferred.


Our support representatives serve as the first point of phone and email contact for our customers, sales representatives and other external and internal customers answering inquiries relating to product, pricing, order tracking and problem resolution.


We are seeking Candidates with:

-Data Entry experience

-High School diploma or equivalent

-Order fulfillment experience. Experience in support center preferred.

-Excellent organizational and prioritization skills: ability to multi-task, work independently and be a self-starter

-SAP and MARC experience a PLUS!

-Effective written and oral communication skills

-Professional and patient phone presence


It is essential candidates possess the ability to develop both existing and newly acquired skills to advance within our customer support center along a defined developmental track.


We are proud to offer a generous starting wage, a casual work environment, an excellent benefits package for which you are eligible your first day, 401k with company match and an extremely generous paid time off program.


Penguin Random House is the premier provider of distribution services in the publishing industry. Our three state-of-the-art national fulfillment centers are located in Crawfordsville, Indiana, Reno, Nevada and Westminster, Maryland.  Our combined distribution facilities comprise over 1.85 million square feet of warehouse space, the largest book distribution operation in the U.S. This complex organization receives, stores, picks, packs, and ships out on average more than 1.2 million books daily to customers around the world.


The Westminster facility is also home to Customer Service (National Call Center), Data Management Services, Customer Operations, Fulfillment and Operations Services, Logistics, Inventory Control, Credit, Accounts Receivable, Accounts Payable, Payroll, Information Technology, and our world-class Data Center.


Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.



Westminster, MD, US, 21157

Nearest Major Market: Baltimore

Job Segment: Logistics, Accounts Payable, ERP, Warehouse, Accounts Receivable, Operations, Finance, Technology, Manufacturing