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Date: Sep 7, 2017

Location: Westminster, MD, US, 21157

Status: Open Position

Company: Penguin Random House US 

Requisition ID: 3424 

Penguin Random House is hosting the Bertelsmann Accounting Services group and is looking for an experienced Credit Correspondent to join their team.    Under full to moderate supervision and following standard guidelines, provides customer assistance in handling requests for credit and for the collection of delinquent accounts.  Reviews/researches assigned accounts to determine credit worthiness. Evaluates if shipments should be suspended, contacts customers regarding their accounts and diligently resolves discrepancies.  Minimizes risk by utilizing all available information.


 This position provides an opportunity to work with various clients while handling responsibilities such as:

  1. Reviews credit held orders multiple times daily for disposition.
  2. Reviews and responds to voice mail, paper mail, email and faxes promptly.
  3. Responsible for claim research and resulting debit/credit adjustments or denials.
  4. Researches/responds to all internal and external customer inquiries.
  5. Initiates communication with customers within assigned territories.
  6. Maintains pertinent information regarding account status and history.
  7. Reviews accounts to determine credit exposure, based on guidelines set by management
  8. Responsible for maintenance to accounts and write-off documentation.
  9. Makes logical and sound decisions.
  10. Obtains customer financials to assess risk.
  11. Maintains confidentiality of sensitive information.
  12. Negotiates reconciliations and payment plans within set guidelines.
  13. Decides/recommends method to enhance collection efforts, including payment plans, suspending shipments, placements, etc.
  14. Reports to manager for guidance and direction as required.
  15. Keeps management apprised of potential problems/concerns.
  16. Refers recommendation for situations beyond authority to manager for review and approval.
  17. Proactively explores new technology.
  18. Participates in training to enhance job skills.
  19. Flexibility in performing other related duties.


The ideal candidate has:

  • Skills to communicate professionally and effectively, both verbal and written.
  • Ability to display good judgment and makes appropriate recommendations.
  • Strong organizational, prioritization and analytical skills; ability to handle multiple tasks.
  • Working knowledge of PC programs.
  • Familiarity with company policy and credit and bankruptcy laws.



Experience and Education:

  • High school diploma or equivalent.
  • 1-2 years’ collection or related experience preferred.
  • Fluent in either French or Spanish is preferred.


The working hours for this position are Monday through Friday from 8:30 a.m. to 5:00 p.m.







Penguin Random House is the premier provider of distribution services in the publishing industry. Our two state-of-the-art national fulfillment centers are located in Crawfordsville, Indiana, and Westminster, Maryland.  Our combined distribution facilities comprise over 1.85 million square feet of warehouse space, the largest book distribution operation in the U.S. This complex organization receives, stores, picks, packs, and ships out on average more than 1.2 million books daily to customers around the world.


The Westminster facility is also home to Customer Service (National Call Center), Data Management Services, Customer Operations, Fulfillment and Operations Services, Logistics, Inventory Control, Credit, Accounts Receivable, Accounts Payable, Payroll, Information Technology, and our world-class Data Center.



Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Nearest Major Market: Baltimore

Job Segment: Accounts Payable, Credit, Payroll, Journalism, Warehouse, Finance, Publishing, Manufacturing

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