Content Collection Systems & Support Specialist

Date: Oct 27, 2018

Location: New York, NY, US, 10014

Year: 2018

Company: Penguin Random House LLC 

Requisition ID: 25053 

Content Collection Systems & Support Specialist (Part-Time)


The Content Collection Systems & Support Specialist’s role is level I to III client and customer technical support for internal applications and workflows supported by the Content Management Group. Working closely with users to resolve issues with Mass Transit, Aspera, DTQ (Internal eDistribution System), archive support, Insight Support (Look Inside the Book), Application/software testing, server testing, and Marketing Cover Issues.  Assist in the gathering of new requirements and testing of new software as our systems evolve.  Writing up documentation for application FAQs and training. Liaison with PRHPS clients regarding file transfer systems and setup of new clients. This position will interface with division contacts and service providers to resolve quality issues.


This position is part-time and will require 20 – 25 hours a week.


*This is not an IT position* 


Responsibilities include but are not limited to:

  • Application account maintenance
  • Application and workflow training
  • Resolving application outages with IT
  • Working with retailers (Amazon/Google/B&N)
  • Monitoring and resolving help desk tickets.



The ideal candidate has:

  • The ability to learn quickly
  • Good troubleshooting skills with excellent follow through
  • Strong communication skills both written and verbal
  • Strong computer capabilities
  • A solid understanding of both MAC and PC platform
  • The ability to work independently
  • Problem-solving skills
  • Detail-oriented
  • Experience with at least two of the following design applications is required:
    • Photoshop, Acrobat Pro, InDesign.



Penguin Random House is the leading adult and children’s publishing house in North America, the United Kingdom and many other regions around the world.  In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution.  Our vibrant and diverse international community of nearly 250 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children’s Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others.  More information can be found at


Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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