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SAP Finance and HR Product Manager

Join our SAP Centre of Excellence and manage a team of 4 in this exciting role, owning our Finance and HR portfolio.


Our SAP Centre of Excellence makes up a core part of our broader Technology division based in London and Essex, where our colleagues provide expertise and effective solutions to Penguin Random House by integrating flexibility and agility to sustain our consistent way of working.


The Opportunity


In this permanent position as our SAP Finance and HR Product Manager, you will own the end-to-end Service Delivery for all applications within the Finance and HR portfolio area. This role is responsible for delivering high quality functional support, advice, governance and business stakeholder engagement. You will also act as a trusted advisor to the business and work collaboratively with senior management, end users and Technology colleagues to deliver solution configuration enhancements and a roadmap of improvement projects relating to current solutions.


You will ensure the technologies and systems are delivered using best practice, are cost controlled, business-focused and are highly responsive. You will be an empathetic leader, supporting your team to deliver exceptional customer service to the business community whilst delivering continuous service improvement in both system performance and customer satisfaction. You will work with our Finance and HR stakeholders to identify, recommend, and implement improvements to both Financial and Technology processes, procedures and reporting.


Your responsibilities will include:


  • Providing functional expertise, guidance and leadership on leveraging the capabilities of SAP FICO and Non-SAP solutions to colleagues and business stakeholders.

  • Acting as the principal liaison with Finance and HR stakeholders to identify, recommend, analyse and implement solution and process improvements across the SAP FICO module and HR products.

  • Presenting ideas and recommendations on improvements to financial and HR processes and procedures to senior Finance, HR and Technology stakeholders.

  • Providing SME assistance to programmes and projects inputting into workshops and planning sessions, providing advice where required ensuring the live environment is protected.

  • Owning the end-to-end delivery of all user support for the relevant portfolio of applications both within the UK and overseas.

  • Managing all applications to ensure up-to-date best practice support processes, support plans, 3rd party supplier SLA’s, architecture diagrams and ensuring all service contracts are in place.

  • Managing any major incidents ensuring timely resolution of the issue and appropriate communication and escalation to the Head of SAP, the rest of Technology and business users.

  • Ensuring all new solutions and enhancements being developed are effectively & thoroughly tested and have appropriate support services in place prior to go-live.

  • Enhancing the service provided moving from a reactive to proactive approach focusing on prevention rather than fix.

  • Reviewing the processes for handling all Incident and Request calls looking for ways to continuously improve the service provided to the business.

  • Ensuring a process of Continual Service Improvement is in place for all applications and processes, identifying potential areas for improvement and implementing a plan where it is appropriate to do so.

  • Working with Finance and HR to manage periodic processing including exchange rates, running consistency checks, and other system month end and year end tasks.


Team management:


  • Lead a small team of functional and support analysts to deliver exceptional service, developing and implementing best practice processes and procedures across the department (in on-shore and off-shore model).

  • Performance management of the team, ensuring regular 1-1’s, team meetings and PDR reviews are held.

  • Manage the workload of the team ensuring areas of responsibility are understood, knowledge share becomes second nature and appropriate documentation is in place.

  • Support and mentor team members to identify their career aspirations and help them identify potential avenues for progression.


What you’ll bring:


  • Strong configuration and testing skills in the area of SAP FICO and exposure to Non-SAP finance solutions.

  • Accountancy background with experience of double entry bookkeeping, P&L, Balance Sheet, Accruals, Management & Statutory Reporting.

  • Solid understanding of the business and the SAP product set in order to effectively analyse and successfully implement an optimal SAP solution.

  • High level of people management experience.

  • Proven experience of dealing with 3rd party suppliers in an offshore arrangement.

  • Extensive experience in the use of ERP systems, over and above SAP FI/CO including Accounts Payable, Accounts Receivable, Fixed Assets, New GL, Profit Centre Accounting, Cost Centre Accounting, Cost Accounting, Bank Accounting, Report painter and Query.


How to apply


Please apply with your CV and Cover Letter by midnight on Sunday 4th December. All interviews will be held virtually.




What you can expect from us:


Salary: £75,000 - £85,000 dependent on how your skills and experience align to the role, plus bonus and benefits.


We’re currently experimenting with hybrid working and involving colleagues across the business to shape our future ways of working. The needs of our teams and individuals are different, so we’re not taking a one-size-fits-all approach. While our offices are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility about where you work is just as important for doing your best work and for your wellbeing.


For this role, there are meetings and activities that you will need to attend in person (mainly at our offices in London and occasionally Colchester). The exact balance of office to remote working will depend on the nature of your role and team needs, and we are open to discussing this through the recruitment process.


Our employees are the heart of our business. We have a range of benefits to reflect our commitment to our employees, some of which are:

•    27 days paid holiday entitlement in year one (plus bank holidays), increasing a day each year up to 30 days
•    Medical cover
•    Life assurance
•    Cycle to Work scheme
•    Discounted gym membership
•    Generous pension scheme
•    Summer working hours (role dependent) 
•    Volunteering policy and charity matching
•    Employee Assistance programme
•    Mentoring programme
•    Extended gender neutral parental leave
•    Access to books and eBooks across Penguin Random House UK
•    Each site has trained mental health first aiders 
•    We plant a tree for every new employee to our business


Our creativity is inspired by different perspectives, so we want our culture to be one of belonging, where everyone feels welcome and where differences are celebrated.


As a Disability Confident Committed organisation, we’re part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can’t take all eligible candidates to interview.


We want to make sure disabled applicants can be their best at each step of the recruitment journey. If you need adjustments during the application process, we encourage you to get in touch with us at


Remember, you only need to share what you are comfortable to for us to support your adjustment request. Find out more about our approach here:


We partner with The Book Trade Charity, who provide financial assistance for people looking to get into the publishing industry; you can find more information and talk directly here:

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.



Company: Penguin Books Limited 

Country: United Kingdom 

State/Region: London 

City: London 

Postal Code: SW11 7BW 

Job ID: 255154

Date:  22-Nov-2022

London, LND, GB, SW11 7BW

Job Segment: Book Publishing, SAP, Accounts Payable, Accounts Receivable, HR Manager, Publishing, Technology, Finance, Human Resources

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