Application Support Analyst

We have a new opportunity for an Application Support Analyst to join our Technology team here at Penguin Random House UK on a permanent basis. This position will be based at our Vauxhall Bridge office but travel between here and our Strand site will be required.
Reporting to the Application Support Team Manager, you'll be on hand to assist with the management of incidents and requests and to support all new developments and enhancements through our defined test and release processes.
This position will provide shift coverage via a weekly rota throughout the hours of 8am - 6pm Monday to Friday, and occasional weekend and evening on-call coverage may be required.
Day-to-day you can expect to be involved in a wide range of tasks, from supporting project managers through the development lifecycle of a project, to producing technical support guides and performing periodic application and system checks.
You will work with Technology teams as necessary communicating any systems/software upgrades and patches, and diagnosing any application or system issues, as well as triaging defects, identifying potential fixes and managing incidents through to resolution. You'll also work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new enhancements.
It goes without saying you'll be an excellent communicator and team-player and able to remain calm whilst under pressure. Highly organised and analytical, you'll find it easy to prioritise work and manage deadlines.
You'll have a strong working knowledge of service management, working to SLA's and experience of working in an ITIL environment.
The ideal candidate will also have great SQL knowledge and a background in website support and development.
If this sounds like the perfect opportunity for you, please apply with your CV and covering letter by 22nd March 2019.


Job Segment: Help Desk, Information Technology, Technical Support, Developer, Testing, Technology

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