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Credit Services (Accounts Receivable) Supervisor

We are recruiting for a Team Leader to join our Credit Services (Accounts Receivable) department at our Distribution centre in Colchester, Essex. This role is offered on a full time, permanent basis.


About the team


Our Credit Services team is made up of approx 70 people split into 5 distinct teams, each one focusing on a specific business area or function. A UK & Key account Credit Control team, International (Export) Credit Control, Project and compliance, Credit Risk and Customer Master and Digital & Rights. 


This role sits within our Digital and Rights team made up of 12 people split across Digital Sales & Rights. The Digital sales team is responsible for the monthly billing and credit control/risk management of all PRH eBook, Audio Download and Penguin Live sales (author theatre events), as well as processing some eBook billing for a selection of our 3rd Party Publishers.


About the role



As Credit Services Team Leader, you will be a strong people manager who will lead the team on a daily basis by setting goals and targets and motivating them to ensure maximum operational performance.

Your responsibilities will be varied; from overseeing monthly eBook sales invoicing, highlighting and facilitating team training requirements and development to managing performance, ensuring best invoicing credit practices are adopted within the team and liaising with departments across the business whilst providing a first class service at all times.


  • To coordinate and oversee the invoicing and credit notes for all PRH and 3rd Party Publisher Digital (eBook, APP & Digital Audio) sales based on reporting contract and deadline.

  • Reviewing and assessing sales ledger debtor positions to achieve profitable sales whilst minimising overdue and bad debts

  • First line management of the Credit Services team (currently 3 heads including this position), identifying training needs and skills gaps and working with the in-house Penguin Random House Academy to highlight suitable courses, combined with continued on the job coaching and development of all direct reports

  • Delegation of tasks across the team to ensure fair distribution of work

  • Processing sales ledger journals

  • Claims authorisations and dealing with escalations

  • Working closely with internal and external stakeholders and developing meaningful work relationships

  • Internal/External Audit support as required.

  • Managing Chinese Printing (AR Offset) process for DK IPL, liaising with IPL.  Finance and Beijing to ensure timely turnaround of invoices and credits

  • Regular ledger review meetings with line manager and all direct reports on a 1-1 basis to understand account situations and maximise credit control efficiency

  • Feedback and reporting of progress against KPI’s

  • Conducting annual personal development reviews in line with the departmental performance management policy

  • Managing general issues and tasks and taking on ad-hoc projects as required

  • Deputise for Digital and Rights Manager when required, being a point of contact for general queries and managing wider team when needed.


About you


To be successful in this role you will be a proven people manager with experience in performance management and fostering continuous team learning and development.

You’ll ideally have experience of SAP and a high proficiency of Microsoft Office programs (including Excel and Outlook) and will be a fast learner of new systems and processes, with the ability to share your knowledge and train other team members.


Your communication skills and the ability to thrive under pressure will be key, alongside a positive attitude to your work and a determination to maintain consistently high standards.


If this sounds like your next role, please submit your CV and Cover Letter by midnight on Sunday 7th August with Interviews w/c 22nd August.


Salary: £23,000 - £28,500 depending on how your skills and experience align to the role, plus bonus and benefits.


We’re currently experimenting with hybrid working and involving colleagues across the business to shape our future ways of working. The needs of our teams and individuals are different, so we’re not taking a one-size-fits-all approach. While our offices are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility about where you work is just as important for doing your best work and for your wellbeing.


For this role, there are meetings and activities that you will need to attend in person (mainly at our offices in Frating). The exact balance of office to remote working will depend on the nature of your role and team needs, and we are open to discussing this through the recruitment process.

What you can expect from us:
Our employees are the heart of our business. We have a range of benefits to reflect our commitment to our employees, some of which are:

 •    27 days paid holiday entitlement in year one (plus bank holidays), increasing a day each year up to 30 days
•    Medical cover
•    Life assurance
•    Cycle to Work scheme
•    Discounted gym membership
•    Generous pension scheme
•    Summer working hours (role dependent) 
•    Volunteering policy and charity matching
•    Employee Assistance programme
•    Mentoring programme
•    Extended gender neutral parental leave
•    Access to books and eBooks across Penguin Random House UK
•    Each site has trained mental health first aiders 
•    We plant a tree for every new employee to our business


Our creativity is inspired by different perspectives, so we want our culture to be one of belonging, where everyone feels welcome and where differences are celebrated.


As a Disability Confident Committed organisation, we’re part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can’t take all eligible candidates to interview.


We want to make sure disabled applicants can be their best at each step of the recruitment journey. If you need adjustments during the application process, we encourage you to get in touch with us at


Remember, you only need to share what you are comfortable to for us to support your adjustment request. Find out more about our approach here:

We partner with The Book Trade Charity, who provide financial assistance for people looking to get into the publishing industry; you can find more information and talk directly here:

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company: The Random House Group Limited 

Country: United Kingdom 

State/Region: Essex 

City: Frating 

Postal Code: CO77DW 

Job ID: 237444

Date:  25-Jul-2022

Frating, ESS, GB, CO77DW

Job Segment: Book Publishing, Accounts Receivable, Risk Management, Counseling, Performance Management, Publishing, Finance, Healthcare, Human Resources

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