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Release and QA Manager, Warehouse and Distribution, Technology

We have an exciting new role for a Release and QA Manager. You will report into the Head of Warehouse and Distribution System.

The Technology team provides expertise and effective solutions to Penguin Random House. We integrate flexibility and agility which supports our consistent way of working. We set ourselves up for success by holding ourselves accountable and welcoming change. Each member of the Technology team brings skill and initiative to their role; we take personal ownership within a one team culture, working collaboratively to meet expectations from our stakeholders who trust us to deliver.

You will manage the test and release planning for our suite of applications.  Working with our stakeholders the role is responsible for developing and delivering a robust, controlled and planned testing and release process for both projects and day to day changes.  The scope of the role covers the testing and deployment process, development and management of test plans, management of the test team and the automated suite of testing tools.  The role coordinates testing and bug fix activities across suppliers, business analysts, support teams and business users.  Management, coaching, development and day-to-day leadership of test resources.

Core responsibilities:


Management of:

  • Test execution, tracking and reporting: Involving test team, Product Management, Business Analysts, Application Support team and business users
  • Bug fixes and feature deliveries from external suppliers
  • Delivery and deployment of developments, bug fixes and general releases into test environments, and management of subsequent testing.
  • Deployment process into the live environment.
  • Work with both external suppliers and internal development teams to define and manage a pipeline of delivery, testing, and deployment.
  • Work with the SAP team (and potentially others) to co-ordinate upgrades, data refreshes and transports to ensure environments are aligned.
  • Identify, manage and communicate any risks and dependencies between releases.
  • Ensure on-going review of test strategies across all Warehouse and Distribution applications.
  • Work with Project Managers to ensure go live dates are communicated and co-ordinated with operational activity.
  • Work with application teams to design and implement changes to the test and release processes for all applications impacted by changes to the testing environments.



  • Responsible for coordination of UAT testing, liaising with end users to ensure requirements and timescales are communicated, planned and understood.
  • Manage delivery from both internal teams and 3rd party vendors, ensuring any issues and concerns over delivery and quality are managed, understood and resolved.
  • Ensure code has been through a rigorous QA process before handing over to the end users for UAT.
  • Ensure test scripts are in place for UAT and regression testing.
  • Ensure testing specifications are properly linked to detailed business requirements.
  • Liaise with internal teams to plan and deliver regression testing.
  • Provide regular progress reports as required to the team and stakeholders.
  • Work with suppliers and internal development teams to ensure the code being delivered into live is of sufficient quality to limit the impact on live operation.
  • Develop the automation test tool to deliver a robust functional testing process and maximise its potential.
  • Clear and accurate reporting of: Test coverage, impact of defects, and rigorous assessment of any risks associated with a deployment
  • Clear assessment / determination of impact of defects, and efficacy of workarounds if present



  • Performance management of the team, ensuring regular 1-1’s, team meetings and PDR reviews are held.
  • Manage the workload of the team ensuring areas of responsibility are understood, knowledge share becomes second nature and appropriate documentation is in place.
  • Develop strong working relationships with super users, the rest of the Technology team and suppliers.
  • Release management
  • Manage the release process for all deployments into test and production environments.
  • Work with project and development teams to co-ordinate any releases ensuring a consistent process is followed.
  • Ownership and on-going management of the release module in Service Now.
  • Work with the Service Management team to enhance the functionality of the Release module in Service Now.
  • Co-ordinate with the support teams any change management communication, change approval and CAB attendance.
  • Ensure a release strategy is in place and followed for each application.
  • Ensure communication is timely and effective for all deployments.
  • Chair go/no go meetings for the deployments; presenting test results and the release plan to fully inform all relevant stakeholders and the Service Owner.
  • Ensure required resources are available for each deployment.
  • Report on post go live issues ensuring a plan is in place for resolution.
  • General: The role acts as a gatekeeper to the live environment, working closely with the other support and analysis teams, ensuring that all code deployments have been through a rigorous assurance process before they are deployed into live.
  • The role is the source of accurate and timely information regarding testing progress, defect discovery / fix rates, impediments to deployment, and risks to business processes.


About you:

  • Well organised and plans ahead.
  • Leader who inspires and mentors the team.
  • Flexible approach with the ability to adapt to all situations in a fast paced environment.
  • Completes & Finishes.
  • Able to multi-task and work under tight deadlines.
  • Analyses, gets to the detail.
  • Articulate and confident communicator.
  • Team player & collaborates.
  • Champions the user / the business.
  • Handles deadlines & prioritises work.
  • Open & honest, raises issues early.
  • Strong decision making skills.
  • Ability to present a professional image of the company to external parties.
  • Confident presenter.
  • Experience & Skills we’re looking for:
  • Proven track record of effectively testing business systems and applications.
  • Previous line management experience.
  • Acted as point of contact with users, IT departments and suppliers.
  • Experience of working as a Test Manager / Lead, with a proven track record of improving testing processes.
  • Ability to thrive in high pressure and fast moving environments.
  • Understanding of different development methodologies.
  • Stakeholder management experience.
  • Experience in writing detailed test scripts and test plans.
  • Understanding of integration testing and the ability to work alongside other project teams and 3rd parties.
  • Experience with Interface testing.
  • Understanding and experience of Cross Browser testing.
  • Experience of working with testing tools e.g. Jira, Silk.
  • Good understanding of Warehouse and Distribution systems.
  • Web testing experience.
  • Understanding of Project Management principles.


Salary: £41k - £60k dependent on how your skills and experience align to the role, plus bonus and benefits


Please apply with your CV and Cover Letter no later than midnight 24th October 2021.


What you can expect from us:
Our employees are the heart of our business. We have a range of benefits to reflect our commitment to our employees, some of which are:
•    25 days paid holiday entitlement in year one, plus bank holidays
•    Medical cover
•    Life assurance
•    Cycle to Work scheme
•    Discounted gym membership
•    Personal Learning Allowance
•    Generous pension scheme
•    Summer working hours (role dependent) 
•    Volunteering policy and charity matching
•    Employee Assistance programme
•    Mentoring programme
•    Extended Parental Leave policy 
•    60% Discount on Company books
•    Each site has trained mental health first aiders 
•    We plant a tree for every new employee to our business 


Our creativity is inspired by different perspectives, so we want our culture to be one of belonging, where everyone feels welcome and where differences are celebrated.

As a Disability Confident Committed organisation, we’re part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can’t take all eligible candidates to interview.

We want to make sure disabled applicants can be their best at each step of the recruitment journey. If you need adjustments during the application process, we encourage you to get in touch with us at

Remember, you only need to share what you are comfortable to for us to support your adjustment request. Find out more about our approach here:

We partner with The Book Trade Charity, who provide financial assistance for people looking to get into the publishing industry; you can find more information and talk directly here:

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company: The Random House Group Limited 

Country: United Kingdom 

State/Region: Essex 

City: Colchester 

Postal Code: CO7 7DW 

Job ID: 173882

Date:  11-Oct-2021

Colchester, ESS, GB, CO7 7DW

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