Export Manager

The role:

We have an excellent opportunity to join the team the Customer Services Team as an Customer Export Manager at our Distribution centre in Frating, Colchester.

In this role, you will be responsible for all export documentation requirements and process improvements, as well as managing the export team within Customer Service.

You will be the key liaison for any escalations and complex queries from customers and our sales representatives.  You will work closely with the Shipping Manager, based in the warehouse, to ensure that customers are receiving the best possible experience, working internally and across external delivery and freight partners.

Your main responsibilities will include:

• Being knowledgeable in all export related activity – ensuring documentation is correct and processes are adhered to.
• Managing the export team (with one direct line report), ensuring that they are meeting and exceeding all service levels.
• Ensuring orders are released to the warehouse to meet warehouse and freight forwarder timescales
• Implementing relevant changes eg Brexit, customs and country specific rules
• Establishing key communication channels internally and externally to ensure that customer orders are fulfilled within timescales
• Deal with complex and sensitive customer and sales representative’s escalations, working with the Shipping Manager to resolve any queries on transport.
• Analysing data and demonstrating improvements to service for our customers and sales representatives
• Attends sales meetings to understand future growth and development areas, ensuring that the customer service and warehouse teams are suitably trained and resourced to meet changing demands.

What you'll bring: 

You'll have experience of working within an international focused Customer Service Department and will have good knowledge of export requirements and documentation.

You will a have good understanding of International Business fundamentals, including but not limited to Incoterms 2020, export documentation, duties and tax issues, and preferential origin statements; as well as experience in dealing with sensitive international issues, and interacting with customer from different countries with significant cultural differences.

You will be a confident and clear communicator who has previously negotiated and influenced key stakeholders. You will have team management experience or be keen to learn and develop your people management skills.   

The team:

Penguin Random House Distribution is at the forefront of book distribution in the UK, with a volume throughput of over 140 million books and products per year. We offer a fully integrated book distribution service to our customers through our two warehouse locations in Colchester and Grantham.

If this sounds like your next opportunity, please apply with your CV and cover letter - we are accepting applications on a rolling basis.

Salary: £36,500 - £45,000 depending on how your skills and experience align to the role, plus bonus and benefits.

Competitive benefits package: Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.  

Our benefits include: 

• Financial – income protection, life assurance, childcare allowance 

• Wellbeing - healthcare cash plan, critical illness cover, health checks 

• Lifestyle – enhanced parental leave, tech scheme,  

For our full benefits list please visit: https://www.penguinrandomhousecareers.co.uk/what-we-offer/ 

Hybrid working: We’re experimenting with a hybrid way of working that suits the needs of each team. While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect you to be working in the office in Frating minumum two days a week and average three days a week from home.

The recruitment process: You can read about our recruitment process at https://www.penguinrandomhousecareers.co.uk/how-we-hire/ 

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. There may be times when the volume of applications means we cannot take all eligible candidates to interview. 

We encourage you to tell us about any reasonable adjustments you may need by emailing PRHCareersUK@penguinrandomhouse.co.uk. Remember, you only need to share what you are comfortable to for us to support your request. 

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee. 

Company: The Random House Group Limited 

Country: United Kingdom 

State/Region: Essex 

City: Colchester 

Postal Code: CO7 7DW 

Job ID: 262202