Customer Services Advisor (6m FTC), Colchester

We are recruiting for Customer Service Advisors to join our team based at our Distribution centre in Frating, Colchester on a fixed term contract basis for 6 months (Jan – June 2021).


Reporting to the Customer Services Team Leader, you will work collaboratively to distribute the bestselling books into retailer’s hands so that they can be read by book lovers all over the world.


As a Customer Services Advisor, you will play a key role within the team and will share the aim to ‘read’ our customers and anticipate their needs, ensuring that they always receive the highest level of care and attention.


You’ll have responsibility for handling incoming telephone calls, order processing, setting up contracts, general enquiries and any other business associated with our customers. You will also be able to resolve any issues efficiently and to a consistently high standard.


This role will suit someone with previous experience in a customer facing role or administrative environment, who can work independently and confidently as part of the wider team. An eye for detail, ability to organise and manage your own workload and prioritise tasks accordingly will be essential.


If you’d like to apply for this position, please submit your CV by midnight on Friday 27th November 2020.


What you can expect from us

Our employees are the heart of our business. We have a range of benefits to reflect our commitment to our employees, some of which are:
•    25 days paid holiday entitlement in year one, plus bank holidays
•    Medical cover
•    Life assurance
•    Cycle to Work scheme
•    Discounted gym membership
•    Personal Learning Allowance
•    Generous pension scheme
•    Summer working hours (role dependent) 
•    Volunteering policy and charity matching
•    Employee Assistance programme
•    Mentoring programme
•    Extended Parental Leave policy 
•    60% Discount on Company books
•    Each site has trained mental health first aiders 
•    We plant a tree for every new employee to our business


Our creativity is inspired by different perspectives, so we want our culture to be one of belonging, where everyone feels welcome and where differences are celebrated.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.



Company: The Random House Group Limited 

Country: United Kingdom 

State/Region: Essex 

City: Colchester 

Postal Code: CO7 7DW 

Job ID: 110483

110483The Random House Group Limited 

Date:  17-Nov-2020

Colchester, ESS, GB, CO7 7DW

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