Majorel | Customer Service Representative - Back Office | Eastwood

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OVERALL RESPONSIBILITIES:

  • Perform ongoing keyword research including discovery and expansion of keyword opportunities
  • Research and implement content recommendations for organic SEO success
  • Provide recommendations for enhancement of keywords and other factors to strengthen the advertiser's website performance
  • Liaise with Bing Account Managers to stay-up-to date and gain industry best practices and competitor benchmarking
  • Execute tests, collect and analyses data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns
  • Manage personal long term relationships with account managers and develop a thorough understanding of their business challenges
  • Research and analyze competitor’s keyword and SEO techniques and work with account managers to ensure momentum strategy is highly competitive
  • Ability to work on multiple tasks and processes whilst ensuring your work meets the requestor’s standard
  • Ability to manage a high workload, ensuring that all tactics are delivered within SLA, provide timely updates to the requestor
  • Documents all requests accurately, ensuring the quality of work
  • Keeps abreast of program changes and informational updates via internal knowledge base, alternative knowledge bases and trainings

 

JOB REQUIREMENTS:

  • Customer Orientation and Focus
  • Ability to multitask (talk, type, navigate)
  • Problem solving and resolution skills
  • Strong internet navigation and website user knowledge
  • Organizational and team work skills
  • Computer proficiency and knowledge of how and when to use reference material and on-line information
  • Basic familiarity with PCs, including MS Windows Operating System and the Internet
  • Basic knowledge of Microsoft Word, Access, Excel, e-mail
  • Ability to maintain strict confidentiality with customer account information
  • Capacity for Complexity – Due to the depth of business rules surrounding programs, Advocates must have the ability to grasp and retain complex program rules
  • Problem Solving/Critical Thinking – As many issues will require detailed research in different tools, Advocates must be able to solve difficult customer issues using multiple information sources and be able to relate different data points together in context of the problem
  • Communication skills – Given the depth and breadth of the program, advocates must be able to articulate complex concepts in a way that customers or Account Managers can understand them
  • Advocates must be able to converse with Account Managers in a professional and business-like manner   

 

EXPERIENCE NEEDED:

  • Minimum high school diploma or equivalent, required
  • Two years post high school education may be required
  • 1 to 3 years back office B2B experience preferred
  • Ability to handle more complex product lines and customer inquiries
  • Demonstrated problem solving and decision making skills
  • Effective time management and organizational skills
  • Experience in Windows and Internet-based environment required
  • Previous SEO/SEM experience will be considered a plus
  • Knowledge in AdWords, Google Analytics or Bing Certified is a plus 

ABOUT MAJOREL (formerly Arvato):

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

 


Job Segment: Customer Service Representative, Advertising, Supply, Customer Service, Marketing, Operations, Research