Service Delivery Manager for Majorel (M/F) - Lisbon/Portugal

Requisition ID: 25045



Would you like to have an interesting and exciting job in a growing and innovative sector? If your answer is Yes, then start working with us!


For our location Lisbon, Portugal we are currently looking for a Service Delivery Manager (male/ female) to join us in our contact center.


About us: 

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.

Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.

We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.

We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.


Our mission:

We create amazing customer experiences that people value and we are proud of.

By combining talent, data, and technology.

We deliver real impact for our partners.

We are driven to go further.



Responsible for providing all relevant information to client, including Weekly/ Monthly/ Quarterly business reviews;

Maintaining, driving and improving services and procedures;

Ensuring that the agreed processes are followed and key performance indicators are met;

Building and maintaining a strong relationship with the client;

Managing effectively all critical issues operational management teams may face that could prevent them from delivering expected service;

Managing effectively and promoting cooperation in the international work environment; Delivering communication to staff in accordance with corporation policies and procedures;

 Managing and motivating the team;

Fulfilling other tasks deriving directly from his position without being directly ordered so.


Your experience & skills:

Bachelor degree;

Previous experience required, minimum 2 years, in similar functions;

Very good PC skills and excellent knowledge of MS Office Applications, on-line tools; Proficiency of Portuguese and English (minimum C1 level, mandatory) and Good German skills (optional);

Strong leadership and interpersonal skills;

Strong administration and organization skills, ability to prioritize;

Strong customer service focus and proactive attitude;

Result-oriented and attention to details;

Strong analytical and problem solving skills;

Ability to motivate the team;

Ability to handle pressure.


Our offer: 

Excellent reputation as responsible employer with presence in Portugal since 50 years.

Modern working environment at an attractive location in Lisbon with good public transport connection.

Competitive salary.

A welcoming and inclusive environment.


Join us in a vibrant, multi-cultural city centre environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!

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