Spanish Team Manager for Travel & Accommodation - Lisbon/PT

Requisition ID: 35355

 

 

Are you: passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team? If your answer is Yes, then apply now!

 

For our business in LISBON, PORTUGAL we are currently looking for a Team Manager (male/female) for our Travel and Accomodation operation. You’ll join a well-established and high performing project looking to achieve success on our long term strategy.

 

As a Team Manager you’ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff. Ensuring optimal compliance with agreements while always putting people first and performing the necessary day to day tasks for a world leading games developer who is striving to put players at the center of their brand.

 

 

About us:

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.

Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.

We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.

We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

 

 

Our mission:

 

We create amazing customer experiences that people value and we are proud of.

By combining talent, data, and technology.

We deliver real impact for our partners.

We are driven to go further.

 

What you will do:

• Provide team leadership and coaching

• Implement, analyze and develop action plans

• Motivate the team in order to achieve the goals set

• Focus the team daily on the tasks at hand according to the customer requirements and objectives

• Communicate team status, task accomplishment, and direction

• Ensure that the operational KPIs and SLAs methodologies of the company are achieved by monitoring, evaluating and ensuring the control of the team.

• Analyze KPIs and SLAs and proactively report on actions to the Operations Manager. 

 

Your experience & skills

 

 

Mandatory:

  • Work experience in team management, ability to motivate and coach team members
  • Knowledge and experience in service center for IT products / services/ travel and tourism sector
  • Strong administration and organization skills
  • Very good analytical skills, productivity / service reports with a keen eye for detail
  • Very good PC skills - proficiency in the use of Microsoft Office
  • Passion to service end-customers (B2C)
  • Excellent communication skills & high focus on customer satisfaction

  • Troubleshooting mindset with good IT knowledge and PC troubleshooting skills
  • Proficiency in the use of Microsoft Office specifically Excel
  • Excellent language skills in Spanish (verbal, reading, writing) + good in English (verbal, reading, writing)

 

Desirable:

  • Strong interest and passion for the travel and accomodation industry 
  • 2+ years’ work experience as a people manager / team leader
  • Knowledge and experience in customer service for IT products / services / travel and accomodation sector
  • Understanding of PC and connectivity troubleshooting for Windows
  • Experience with Salesforce, specifically reporting
  • Excellent understanding of coaching and leadership through SMART/GROW etc.
  • Self-aware and passionate about both theoretical and practical management and coaching techniques

 

 

Our offer

  • Excellent reputation as responsible employer with presence in Portugal for more than 50 years
  • Modern working environment at an attractive location in Lisbon with good public transport connection
  • A welcoming and inclusive environment
  • A team ready to help you develop and grow
  • A multinational environment, different nationalities and cultures to work every day

 

Join us in a vibrant, multi-cultural city centre environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!


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