Contract Compliance and Controls Specialist


Job Title:                           Contract Compliance and Controls Specialist

Reporting to:                   Head of Risk

Location:                           Dublin  


Overall Job Purpose


Reporting to the Head of Risk, the Contract Compliance and Controls Specialist will be responsible for the design, implementation and maintenance of processes and workflows to manage the successful delivery of requirements across a suite of contracts.  The role will involve analyzing contracts, extracting requirements, developing controls, execution of controls and reporting. As part of this work, the successful candidate will work on multiple contracts, spanning a number of countries, sites and departments. They will also be expected to promote continuous improvement in the company’s control of its contract requirements. If successful, there is potential for future growth in the role, through leadership and co-ordination of control analysts.


Duties and Responsibilities


Managing Relationships

  • Provide support and guidance to key business stakeholders in implementing Majorel’s controls management system
  • Work closely with all parties responsible for the delivery of contract requirements (Operations, IT, HR, etc.)
  • Build and manage the relationship with local teams. Guide, and influence these teams on what is required


Managing Process and Administration

  • Design processes and procedures to ensure delivery of all customer contract requirements across multiple contracts, clients and delivery sites.
  • Analyse contracts, extract requirements and develop effective controls
  • Understand, critique and recommend improvements to controls
  • Perform detailed reviews of all aspects of contracts and clauses, including reviews of controls and effectiveness 
  • Maintain an over-arching view of contract status and manage changes and updates to controls as required
  • Prepare and collate detailed structured reports on contract and controls performance


Maintaining Operational and Company Standards

  • Ensure the controls management for our contracts is embedded across all relevant departments and individual roles within the company.
  • Promote the best interests of the company at all times
  • Support the organisation’s goals and values
  • Encourage and drive quality and continuous improvement of processes used across the business
  • Follow Company policies and procedures



  • Work with a global team
  • Provide excellent leadership facilitating team objectives and helps the team perform at their best, through motivating, guidance and developing them to achieve high performance.
  • Carry out training that encourages and drives quality and continuous improvement of processes within the team.


Team working

  • Work in a global organisation with different cultures
  • Work well as part of a team and effectively coordinate with remote teams
  • Work closely with counterparts in the Audit, Risk, Compliance, Information Security and Data Protection teams
  • Share ideas to enhance cross-team learning and business development
  • Build and maintain relationships with internal and external parties
  • Support the team’s efforts to succeed
  • Exhibit objectivity and openness to others' views


Essential Qualifications, Training and Experience

  • Bachelor’s Degree or equivalent
  • 3 years’ experience in one or more of the following disciplines:  audit, compliance, contract management, quality systems, quality controls, project management
  • Experience in developing, executing and reporting on controls
  • Excellent written and verbal communication skills in English & one or more of the following is desirable German/French/Spanish/Arabic/Chinese
  • Excellent communication, relationship management and influencing skills
  • Ability to analyse, present and report data to senior stakeholders
  • Ability to respond and challenge at senior/executive level
  • Ability to adapt and respond to change
  • This is a global role and will require up to 30% travel, depending on business demands


Desirable Qualifications, Training and Experience


  • Prior exposure to ISAE3402, SOX or similar standards
  • Experience in management and review of contract requirements and controls
  • Understanding of COSO or COBIT framework and internal controls design and evaluation methods
  • Experience in a CRM/BPO customer experience business is a distinct advantage

Personal Attributes required

  • Have strong analytical as well as problem solving skills
  • Demonstrate attention to detail
  • Have an ability to function in a global team environment and work on multiple projects
  • Independent thinker with capability of challenging thought process while still maintaining a strong relationship with stakeholders
  • Ability to engage and communicate at all levels in the organisation
  • Manage time effectively, personally and on behalf of others
  • Ability to prioritise and re-prioritise work and manage service delivery targets within tight constraints
  • Take ownership for workload and be proactive in approach
  • Strong communication skills, using appropriate language and style of communication that is relevant to the situation and circumstances to influence
  • Demonstrate sufficient self-awareness to identify personal strengths and areas for development
  • Calm, reasonable and professional manner
  • Flexible to change, eager to improve and develop new skills
  • Display professionalism at all times




  • Initiative
  • Solution & Results Orientation
  • Collaboration
  • Organizational Commitment
  • Creativity and Innovation
  • Commercial and Business Acumen
  • Integrity, Values and Ethics
  • Organising and Planning
  • Change Management
  • Decision Making & Problem Solving


 What we offer


  • Vibrant, multi-cultural environment
  • Career & Personal Development
  • Annual performance bonus
  • Comprehensive Benefits Package
  • Subsidised Health Insurance
  • Paid Annual Leave


About Majorel


At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.


Majorel is an equal opportunity employer and embraces diversity and does not discriminate on the grounds of gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.




The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.




Date:  20-Nov-2020

Dublin, D, IE, D3

Job Segment: Compliance, Business Development, BPO, CRM, Legal, Sales, Quality, Operations, Technology