Majorel | Clark | Trainer for Travel Account

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Position Summary:

The Trainer develops (with support from T&Q Manager) program specific and related training curriculum and modules and delivers training appropriately to new hires or existing staff to address training needs identified.

 

Duties and Responsibilities

  • Deliver new hire training, official up-trainings and refreshers to all support staff
  • Responsible for the delivery of both soft skill and technical training
  • Provide weekly feedback on progress of new hire trainings to Quality & Training and Operations Manager
  • Contribute to the alignment with Team Managers and quality team to determine training needs. Every training is being surveyed. Survey results are the base for the before mentioned alignment
  • Develops and delivers program specific and related training curriculum and modules to address training needs identified
  • With the assistance of the Training & Quality Manager, creates tests and procedures to measure success of conducted training
  • Understand operational [Ops & Quality] KPIs
  • Ability to effectively and efficiently take calls/program specific transactions

 

Required Skills

  • 4-year degree or the equivalent combination of education and work experience preferred
  • 1-2 years related experience preferred
  • Bilingual with strong English Communication skills
  • Strong customer service orientation
  • Desire to coach and develop staff
  • Excellent verbal and written communications skills
  • Ability to work as an active participant in a team environment as well as independently
  • Organizational skills to accomplish a variety of concurrent tasks on a day-to-day basis
  • Skilled in solving conflicts in a cordial manner
  • Ability to handle an often unpredictable and fast paced environment
  • Ability to maintain confidentiality
  • Strong work ethic, energy, and drive
  • Drive to motivate and reward employees
  • Working knowledge of Call Center specific technologies
  • Demonstrated familiarity with Windows, Internet Explorer as well as various Internet terminology
  • Must be proficient in Microsoft Office software
  • Content development experience a plus

 

Job Requirements:

Basic Qualifications including Education Level:

  • Two years of tertiary education
  • One (1) year of experience in customer service related position
  • Experience with CRM (Customer Relationship Management) systems preferable

 

About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

 

Company: Arvato Corp. 

Country: Philippines 

State/Region: Pampanga 

City: Clark 

Postal Code: 2009 

Job ID: 45986


Job Segment: Curriculum, Travel Industry, Supply, Education, Travel, Operations, Bilingual