Majorel Clark | Customer Service Representative | Travel & Accomodations Account




Position Summary:


Customer Service Representatives are also responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.


Overall Responsibilities:

  • Handle pre and post reservation inquiries by phone, e-mail and fax;
  • Handle customer requests by phone and e-mail;
  • Modify, change and/or cancel existing reservations;
  • Make outbound calls to hotels/guests to arrangement special requests;
  • Act as liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.


Job Requirements:

  • Excellent communication skills in language required;
  • Excellent commercial understanding;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly.
  • Experienced with Customer Care, internet and hotel industry;



We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.
Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.
We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.


Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create a leading customer service organisation with revenues of €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. We all share the same values and we capitalise on our joint expertise, experience, and resources to give our clients the most efficient, effective and enjoyable outsourcing experience.


Majorel – Driven to make a difference

We’re differentiated by a particular kind of drive. We are relentless, resourceful, resilient, agile, energetic and focused. We are driven to go further to deliver the continuous improvement that our clients need, the simplicity that customers expect and the humanity that defines the right brand experience.


Clark, PAM, PH, 2009

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