Desktop Field Support ( Level II ) - Majorel Clark

          

Position Summary:

Assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Arvato client end users and Arvato staff. The employee in this position also assists in the maintenance and testing of network hardware, servers and associated equipment. The position’s responsibilities require independent analyses, communication and problem solving. There is little supervision and requires initiative and judgment.

 

Overall Responsibilities:

  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Virtual desktop troubleshooting for remote staff.
  • Perform laptop, desktop, printer and hardware setup and configurations
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
  • Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. 
  • Trains and orients staff on use of hardware and software.
  • Recommends and / or performs upgrades on systems to ensure longevity.
  • Works with procurement staff to purchase hardware and software.
  • Assesses functional needs to determine specifications for purchases.
  • Orders computer supplies.
  • Assists in maintaining LAN/WAN and telecom systems.

 

 

 

Job Requirements:

 

Formal Education/Certifications

                                        

  • Undergraduate degree in a relevant field or CompTIA A+ Certification
  • Preferred – Microsoft Certified Desktop Technician certification
  • Desired - ITIL Foundations v3 certification

 

Knowledge & Experience

 

  • 1-3 years’ experience in desktop support
  • Extensive experience supporting end users in a geographically-disperse, Microsoft-centric client-server environment
  • Detailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems
  • Solid working knowledge of current IT technologies across a wide variety of areas.
  • Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones (Avaya preferred)
  • Knowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networking
  • Desired – Knowledge of Citrix

 

About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

 

Company: Arvato Corp. 

Country: Philippines 

State/Region: Pampanga 

City: Clark 

Postal Code: 2009 

Job ID: 51747


Job Segment: Telecom, Telecommunications, Field Service, Supply, Procurement, Technology, Manufacturing, Operations