Clark | Operations Supervisor | Travel Account

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Position Summary:

This position is responsible for supporting frontline agents by handling consult calls and escalations.

 

Overall Responsibilities:

  • Oversee and supervise a team of agents.
  • Assist in developing and streamlining procedures
  • Coach, motivate, reward, counsel and assist with disciplinary actions as necessary
  • Assist agents with customer interaction on situations requiring special handling – take customer calls.
  • Ensure open flow of communication between agents, supervisors and management.
  • Ensure uniform understanding and adherence to policies, procedures and company programs.
  • Supervise and monitor agent attendance, performance and productivity
  • Prepare and ensure accuracy of reports.
  • Ensure agents are continuously kept abreast of operational changes.
  • Conduct employee briefings and meetings.
  • Assure service level standards are met.
  • Monitor system performance and initiate actions to correct system problems.
  • Conduct agent observation and provide feedback.
  • Assist in the development and tracking of employee incentive programs.
  • Ensure completion of departmental duties/task in the absence of subordinates/co-workers.
  • Perform other duties as assigned.

 

About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

 

Company: Arvato Corp. 

Country: Philippines 

State/Region: Pampanga 

City: Clark 

Postal Code: 2009 

Job ID: 50546


Job Segment: Operations Manager, Travel Industry, Manager, Operations, Travel, Management