Majorel Clark - Customer Service Representative (Business-to-Business Account WN 38)

Position Summary

As a Customer Service Representative, you are responsible for providing industry-leading service customer service to a broad commercial market (small, medium, and large business) while meeting the quality and schedule expectations of the company’s customers. You will also provide advice and support to business owners regarding advertising on the internet, process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.


Overall Responsibilities

  • Take ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction.
  • Successfully troubleshoot with first call resolution or escalation as appropriate.
  • Optimize business owner marketing campaigns and monthly budgets.
  • Focus on account retention and contract extension.
  • Resolve billing and payment queries.
  • Successfully establish rapport and relationship with a wide variety of people and business owners.
  • Manage customer information with a high level of attention to detail.
  • Manage a high volume of 'customer cases' to resolution.
  • Meet all performance objectives.
  • Master the products supported/offered.
  • Communicate technical matters in layman’s terms.
  • Provide consultation regarding appropriate products for business owner purchase.
  • Promote relevant customer products.
  • Identify sales opportunities and drive sales. 


Job Requirements


  • Completed at least 2 years in college (with no back subjects)
  • Preferably with at least 6 months call center experience
  • Fluency in written and spoken English
  • Excellent listening and comprehension skills
  • Basic familiarity with PCs, including MS Windows Operating System and the Internet
  • Basic knowledge of Microsoft Word, Access, Excel, e-mail
  • High school graduates with at least 2 years of call center/BPO experience are welcome to apply



How to Apply?

  • Walk-in. Visit us at the 4th Floor BPO Building 4, SM City Clark, Angeles City from Monday – Friday, 1PM to 7PM. Please bring an updated resume and a valid ID.



What’s In It For You?

  • Competitive compensation and benefits
  • Paid training
  • Monthly allowance
  • Performance bonus
  • Paid time off
  • 13th month pay
  • Accessible work location
  • Leadership training
  • Generous incentives
  • HMO coverage (Day 1 in Training)
  • Statutory and Insurance benefits (Day 1 in Training)
  • Local and Global career opportunities



Pre-employment Requirements

Priority is given to applicants with complete pre-employment documents.

  • Valid NBI clearance (receipt not accepted)
  • Valid Community Tax Certificate/Cedula
  • ID Pictures (6 pieces, 1x1 with nameplate)
  • Photocopy of birth certificate (NSO certified, 4 copies)
  • Photocopy of 2 valid government IDs
  • Photocopy of SSS, TIN, Philhealth, and PAGIBIG documents


About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.


Angeles City, PAM, PH, 2009

Job Segment: Customer Service Representative, Advertising, Sales Rep, Supply, Customer Service, Marketing, Sales, Operations