Sr. Coordinator, Royalty & Client Services

Come As You Are.

As the great Kurt Cobain* once said, “Come as you are.” BMG is committed to providing equal employment opportunities and we celebrate diversity in all forms. Equal opportunity runs deep in our core value of fairness and we are determined to create a truly inclusive work environment, where everyone can flourish. If you’re good at what you do, come as you are.

All applicants to BMG will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
*BMG is the proud representative of Kurt Cobain’s publishing catalogue, including the 1992 single ‘Come As You Are’.

#WEAREBMG & #WEAREHIRING!

Sr. Coordinator, Royalty & Client Services
Nashville, Tennessee

BMG’s Royalty & Client Services team is a main touch point for all internal and external inquiries. We provide first class service & support to our writers and artists as well as provide support to our colleagues in other departments. We focus on accurate and timely responses with attention to detail and empathy, striving to create and maintain trust for our clients and working partners by efficiently reviewing and resolving their concerns in a timely manner.
 

Our department works alongside all other BMG teams, including but not limited to: Copyright, Sync Licensing, Royalty Processing, Legal & Business Affairs, and Finance which provides exposure to various parts of the industry. As a team member you will bring a desire to help others, an eagerness to learn and overall positive attitude.
 

You will be a core member of the team requiring attention to detail, patience, and time management. In this role, you will handle client account updates which aid in facilitating accurate payments to our clients, assist department management with outreach projects related to our VIP partner deals, and have key responsibilities associated with royalty distribution preparation.
 

What You’ll Be Doing.

• Be responsible for reoccurring tasks related to Royalty distribution preparation.
• Assist royalty Manager with large client outreach projects for VIP partner clients.
• Independent resolution of basic to intermediate client inquires including change of address, bank account updates, tax updates, myBMG account creations, statement and payment questions, income tracking, and sync.
• Coordinate with Finance and Bertelsmann Accounting Services (BeAS) with royalty Manager to ensure that we stay current with open items before payments are released.
• Field client phone calls received by BMG front desk, and forwarded by departmental management. Log issues reported in JIRA, and distinguish between issues that can be resolved and those that must be assigned to other Royalty Services staff.
• Investigate, review, and complete inquiries internally and externally by way of research, problem solving and collaboration with other department.
• Perform ad hoc tasks as needed to support the department and BMG clients.

Must-Haves

• You have previous industry or related experience working with publishing royalties, financial accounting, and/or large data clean-up projects.
• You hold the ability to multi-task, manage time efficiently, and prioritize tasks.
• You have strong attention to detail and organization.
• You have intermediate skills with MS Excel: V-look, pivot tables, cleaning data, conditional formatting, etc.
• You display excellent interpersonal skills: you are able to define the appropriate type of communication for internal and external conversations based on the situation, approaching clients with patience and empathy, and being able to build relationships with our clients and colleagues.
• You are able to transition between analytical & servicing train of thought.

It’s a plus (not a must): if you also have Knowledge of iMaestro/SAP/JIRA Service Desk and familiarity with Google OneDrive.
 

What’s In It For You.

• Hybrid working environment – 3 days in office, 2 days to work from home.
• Robust medical, dental and vision packages.
• Dollar for dollar match of up to 6% into 401(k) after your first year with the company.
• Two weeks’ vacation in year one; three weeks’ vacation in year two.
• Annual fitness reimbursement and options to earn financial rewards through completing qualified wellness activities.
• Commuter benefits.
• Access to our Employee Assistance Program offering 24/7 wellbeing support.
• Summer Fridays.
• Diverse possibilities of personal and professional development including internal trainings, mentorship programs, access to Linkedin Learning; and more!
• Artist showcases and playbacks.

Are you interested? Follow the link to apply!

BMG - est. 2008 - is the world's fourth-biggest music company, the first new global player in the music business of the streaming age, and a record label and music publisher in one. Named in 2020 one of the world's Most Innovative Companies by Fast Company, BMG's pitch is unique - a relentless focus on fairness and transparency and service to its artist and songwriter clients. BMG's 20 offices across 12 core music markets now represent over three million songs and recordings, including many of the most renowned and successful catalogs in popular music history.

BMG's fresh approach includes production music, films, books, artist management, merchandise, neighboring rights, and live as well as music publishing and recordings off the same service platform. BMG is owned by international media, services and education company Bertelsmann, whose other content businesses include the broadcaster RTL Group, the trade book publisher Penguin Random House and the magazine publisher Gruner + Jahr. With its multi-platform perspective, integrated technology platform and commitment to help artists maximize their income, BMG aims to be the best company in music to do business with. www.bmg.com

Country: United States of America 

State/Region: Tennessee 

City: Nashville 

Postal Code: 37203 

Job ID: 257204