Apply now »

Senior IT Analyst

 

Come As You Are.

As the great Kurt Cobain* once said, “Come as you are.” BMG is committed to providing equal employment opportunities and we celebrate diversity in all forms. Equal opportunity runs deep in our core value of fairness and we are determined to create a truly inclusive work environment, where everyone can flourish. If you’re good at what you do, come as you are.

All applicants to BMG will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

*BMG is the proud representative of Kurt Cobain’s publishing catalogue, including the 1992 single ‘Come As You Are’.

 

Senior IT Analyst

Join a fast-paced growing Music Business as Senior IT Analyst US in our Nashville TN office. 

 

This role will be the primary US based IT technical lead who, in partnership with our Germany HQ IT team, will manage our infrastructure, systems and end user support.


In this role, you will be accountable for our workplace tech support team supporting our 100+ team members in our Nashville office and over 300 across our other US offices. This is a “hands-on” position and will interact with our Executive team. You will have responsibility for providing technical guidance of the corresponding US offices in NY, Nashville and LA.

 

In this role, you will will plan, coordinate, direct and design IT related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. 

 

You will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.  The IT Manager will also define and implement IT policies, procedures and best practices.

 

What You’ll Be Doing

  • Oversee day-to-day support of approx. 100 local and 300 remote staff members.
  • Support PC SCCM/Intune packaging, manage testing and rollout processes and configuration of devices via group policy.
  • Take ownership of our Jamf Pro MDM environment to manage our Macs and iOS devices and ensure regular patching of software and OS.
  • Ensure patching of wide range of local branch office workplace infrastructure (phone systems, video conference units, printers, etc).
  • Take ownership of the global Teams/Polycom based video conferencing services and ensure speedy response to highly visible service issues. Oversee support for audio-visual setup in meeting rooms for optimal meeting experience (Polycom, MS Teams, Zoom) and sound experience.
  • Own incident/problem/change management processes for workplace tech support. Continuously improve and mature incident/problem/change management, starter/changer/leaver, procurement and other processes.
  • Manage workplace hardware procurement.
  • Be point person for executive board members and their offices and be readily available for hands-on support when necessary.
  • Understand enterprise application estate (managed by enterprise tech team) and manage touchpoints (e.g., user management.
  • Assist in security incident management.
  • Responsible for monitoring, alerting and maintaining workplace services (including the design and implementation of a mature event management solution).
  • Be part of team that designs, protects and manages, workplace services for BMG globally.
  • Stay abreast of emerging technologies and threats; proactively assess and evaluate the adoption thereof into the organization.

 

Must-Haves.

  • You have hands-on experience in support executives and staff with their laptops, desktops and mobile devices
  • You have experience in managing audio-visual equipment
  • You have managed, or at least experience with, incident/problem/change management
  • You have experience with managing Office365, Jamf, SCCM, Okta, Cisco and Juniper or equivalents
  • You have a deeply rooted drive to provide high-quality customer service with a great deal of empathy
  • You have shown the ability to prioritize (and deprioritize) work effectively
  • You are a good communicator and you’re comfortable adjusting your communication to different character types
  • You appreciate continuous learning and having an impact.

 

Nice-to-Have.

 

What’s In It For You?

  • Hybrid working environment – 3 days in office, 2 days to work from home.
  • Robust medical, dental and vision packages.
  • Dollar for dollar match of up to 6% into 401(k) after your first year with the company
  • Flexible time off policy – no caps, no accruals!
  • Annual fitness reimbursement and options to earn financial rewards through completing qualified wellness activities.
  • Commuter benefits.
  • Access to our Employee Assistance Program offering 24/7 wellbeing support.
  • Summer Fridays.
  • Diverse possibilities of personal and professional development including internal trainings, mentorship programs, access to Lynda.com; and more!
  • Artist showcases and playbacks.

 

Are you interested? Follow the link to apply!

 

BMG - est. 2008 - is the world's fourth-biggest music company, the first new global player in the music business of the streaming age, and a record label and music publisher in one. Named in 2020 one of the world's Most Innovative Companies by Fast Company, BMG's pitch is unique - a relentless focus on fairness and transparency and service to its artist and songwriter clients. BMG's 20 offices across 12 core music markets now represent over three million songs and recordings, including many of the most renowned and successful catalogs in popular music history.

BMG's fresh approach includes production music, films, books, artist management, merchandise, neighboring rights, and live as well as music publishing and recordings off the same service platform. BMG is owned by international media, services and education company Bertelsmann, whose other content businesses include the broadcaster RTL Group, the trade book publisher Penguin Random House and the magazine publisher Gruner + Jahr. With its multi-platform perspective, integrated technology platform and commitment to help artists maximize their income, BMG aims to be the best company in music to do business with. www.bmg.com

 

Company: BMG Rights Management (US) LLC 

Country: United States of America 

State/Region: Tennessee 

City: Nashville 

Postal Code: 37203 

Date:  Jan 14, 2023
Location: 

Nashville, TN, US, 37203


Nearest Major Market: Nashville

Job Segment: Book Publishing, Audio Visual, Media Publishing, Change Management, Testing, Publishing, Creative, Management, Technology

Apply now »