IT Analyst

About BMG

BMG is a new kind of music company. Our mission is clear; to help artists and songwriters make the very most of their songs and recordings in the digital age. That’s why we offer the best creative support, provide the best access to platforms and work hard to maximize the value of each and every copyright, ensuring all our clients receive all payments promptly and accurately. We are not a technology company – though we use the best technology. We are not just a music publisher or a record label – although we offer both services. BMG is a company with service, transparency and fairness at its heart and a commitment to being the best international music company for songwriters, artists and everyone who works with us.

 

Your Mission at BMG

You will be accountable for supporting the end user environment in the US region. The scope includes: workplace & collaboration technology, workplace backend, AV, network & security, and voice & mobile. S/he will continuously ensure that all BMG staff, from creative to backoffice, are equipped with the tools they need to deliver excellence to our clients. You will be supporting a business user base of approx. 350 spread across NY, Nashville, Los Angeles, Beaverton (Oregon), Sao Paolo (Brazil), and Sydney (Australia) for the relevant timezone overlap.

 

You will report into the US IT Director (based in NY) and will be a key member of the IT team responsible for the business community in the US, ensuring all end user requests are handled or escalated in a timely fashion.  

 

Your Profile

  • Minimum of 3 years’ operating in a small to medium sized IT support team
  • You are empathic, humble, friendly, and service driven. We want you to own the issues that business users experience
  • Strong Project Management and Windows Architecture skills
  • Strong knowledge of Windows 10, Mac OS, Office 365 / 2016, as well as iOS and Android devices
  • Experience with Active Directory, MS SCCM, Okta, JAMF
  • Excellent interpersonal skills, ability to communicate with colleagues / users across various levels of seniority

 

What You’ll Be Doing

  • Coordinate training and orientation for new technology users, helping them become familiar with equipment and networks
  • Ensure all users benefit from effective technology and efficient Internet access. Continually assess needs and requirement
  • Assist engineering team and ensure friendly, empathetic, speedy and effective IT support
  • Understand business community communication requirements
  • Understand suitable workplace technologies and ensure solid rollout and sustainable user training
  • Maintain and manage email distribution list
  • Ensure that meeting rooms and AV equipment is continuously maintained and always ready for operation
  • Ensure that high-profile, multi-territory video conferences and town-halls are well prepared and solidly executed
  • Manage lifecycle for laptops, desktops and mobile devices, as well as printers and scanners
  • Manage workplace software installations and updates
  • Always be able to provide hands-on support yourself as and when needed
  • Work closely with other IT support worldwide to form a team that can supply 24/5 support across the world or for people working long (or early) hours in other timezones
  • Extended responsibilities include ensuring business users can access all central business applications easily and swiftly. S/he will oversee business application operations and support in the US time zone, working closely with the global technology team

What’s In It For You

  • Robust medical/dental/vision packages
  • Two weeks’ vacation in year one; three weeks’ vacation in year two
  • $500 fitness reimbursement
  • Diverse possibilities of personal and professional development including trainings and access to free classes on Lynda.com
  • Dollar for dollar match of up to 6% into 401(k) after your first year with the company
  • Companywide paid Volunteer Day
  • A fun and respectful community of people with a passion for music

 

 

We welcome applications from people who will contribute to the diversity of our company.

BMG will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

 

BMG is the new model music company founded by Bertelsmann in 2008 as a direct response to the challenges of music’s digital revolution. Key to its innovative approach is the fact it represents the traditionally separate music publishing and recording rights off the same state-of-the-art platform internationally. BMG is already the world’s fourth biggest music publisher and the first new global player in the recordings business in decades. BMG’s pitch is unique – a relentless focus on fairness and transparency and service to its artist and songwriter clients. BMG’s 14 offices across 12 core music markets now represent over 2,5m songs and recordings, including the catalogues of Chrysalis, Bug, Virgin, Mute, Sanctuary, Primary Wave and Talpa Music, as well as literally thousands of artists and songwriters attracted by its fresh approach. BMG is owned by international media company Bertelsmann, which also includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. With its multi-platform perspective, integrated technology platform and commitment to help artists maximize their income, BMG aims to be the best company in music to do business with.

 

International offices are located in Berlin (HQ), Los Angeles, New York City, Nashville, Paris, Hilversum, London, Madrid, Milan, Stockholm, Sydney, Beijing, Sao Paulo

 

Company: BMG Rights Management (US) LLC 

Country: United States of America 

State/Region: California 

City: Los Angeles 

Postal Code: 90048 

Job ID: 35410


Nearest Major Market: Los Angeles

Job Segment: Medical, Engineer, Media Publishing, Network Security, Supply, Healthcare, Engineering, Publishing, Security, Operations