Customer Service Advisor (BMW)

Company: Arvato Limited - Arvato CRM UK 

Requisition ID: 6966

Customer Complaints Adviser


£25,030 pa + benefits + pension 


Do you have outstanding customer service skills? Do you get a buzz from solving complex problems for customers? Want to join a global market leader?

An exciting opportunity has arisen to join the Customer Compalints Team in Farnborough.


Your challenge: 

As the voice of BMW Group UK, you’ll be looking to exceed the customer’s expectations with every call. We’ll be looking for you to resolve diverse queries via telephone and many other channels – going the extra mile for customers as you understand their needs and rapidly resolve any issues. We need people who can listen, think and act in a truly professional manner

You’ll quickly develop expert product knowledge and build a great working relationship across our network.


Your background:

Ideally with experience of working in retail or a contact centre, you’ll be committed to delivering outstanding customer service and meeting strict deadlines. You’ll bring plenty of initiative, excellent IT skills (including the Microsoft Office suite) and proven flair for negotiating. If you’re confident on social media, the phone and are comfortable corresponding via email, with an engaging manner, we’ll provide all the training you need. Our client encourages ongoing development with bespoke training and self-development.

To be considered, you’ll need:

  • Previous experience with complaint handling in a pressurised Customer Service environment
  • Able to work on your initiative and in a team
  • Attention to detail
  • Excellent communication skills with a confident and professional telephone manner.
  • Strong negotiation skills


What's the extra’s do we Offer


  • 25 days’ holiday from Year 1
  • Rewards programmes
  • Pension contribution
  • Employee discounts on cars, shopping (retail and supermarkets), holidays, tec and more...


As part of our offer process, you will be required to provide details for credit checks and other pre-employment back ground checks prior to appointment.


Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world’s third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016). Arvato is a division of Bertelsmann.

We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.

Job Segment: Supply, BPO, CRM, Relationship Manager, Customer Service, Operations, Technology