IT Support Team Lead

We are looking for an experienced IT Support Team Lead to oversee the day-to-day operations of our IT department. You will be responsible for ensuring the smooth operation of our hardware, software, and networking systems, and developing and implementing IT strategies to support the organization's goals.

Responsibilities:

• Provide hands-on IT technical support to employees, resolving day-to-day hardware, software, and networking issues (this will take up about 70-80% of the role).
• Develop and implement IT policies and procedures to improve efficiency and ensure security.
• Manage and maintain hardware and software systems, including workstations, laptops, and mobile devices.
• Monitor and maintain network performance and security, including firewalls and antivirus software.
• Ensure timely response to support requests and deliver excellent customer service to internal stakeholders.
• Troubleshoot and resolve hardware, software, and networking issues.
• Manage relationships with third-party vendors and service providers.
• Evaluate and recommend new technology solutions to improve organizational efficiency and security.
• Manage IT assets, including inventory and budget.
• Collaborate with other departments to ensure that technology systems support the organization’s goals.
• Stay up-to-date with emerging technologies and software updates.

Requirements: 

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in IT Management.
• Strong technical knowledge of hardware, software, and networking systems.
• Excellent leadership, communication, and interpersonal skills.
• Excellent English proficiency: Required for communication across our international locations.
• Ability to work independently and as part of a team.
• Proven experience providing hands-on IT support to end users, including troubleshooting hardware, software, and network issues.
• Strong problem-solving skills and ability to prioritize tasks in a fast-paced environment.

We offer:

• Monthly gross salary from 2500 to 3500 EUR, depending on your level of expertise. 
• Family-oriented company values and healthy attitude towards work and life balance - granting an additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc. 
• Individual development and learning plan, including yearly budget for external training. 
• Necessary essentials – health insurance with dental services and sports coverage. 
• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives. 
• Friendly, multicultural and cooperation orientated colleagues.