German Speaking Service Desk Specialist



General responsibilities:

             Respond to customer inquiries via e-mail/ticketing system or phone

        √     Process and monitor technical incidents

        √     Advise and support the customer in consideration of functional requests

        √     Assist the customer in resolving 1st and 2nd level issues

        √     Dispatch and track tickets for the 3rd level of support

        √     Follow up on any customer issues requiring additional research

        √     Demonstrate the highest level of customer service and professionalism


Job requirements:

          Excellent communication skills in German and English

          Previous customer service related experience

        √  Proactive and analytical approach

        √  Good problem solving skills

        √  Solution orientated and a team player

          Desire to grow and develop in IT industry

        √  Previous experience in IT would be considered as an advantage


We offer:

        √  Competitive salary proposal

        √  Strong employee benefits list: brand new and excellent office location, health & dentist insurance,  in-company employee

            children’s area, certified training possibilites, extra vacation days,  regular   team-building and company events,

            as well as other benefits according to company’s benefits policy

        √  Possibility of growth within Arvato Systems Global Delivery frame

        √  Possibility to work in mutual trust and positive team environment, to be creative and improve   working flows by self-initiatives

        √  Friendly, multicultural and cooperation orientated colleagues



Global IT specialist Arvato Systems supports major companies through digital transformation. More than 2700 employees in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements. As a part of the Bertelsmann Group-owned Arvato network, we have the unique capability to work across the entire value chain. Today, Arvato Systems Latvia has around 70 employees working in a multicultural environment and will constantly grow in upcoming years due to many interesting projects and development areas.
We look forward to receiving your application.
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Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1010 
Job ID: 40154

Job Segment: Service Desk, Bilingual, Customer Service, Research