German Speaking Service Desk Specialist

 

 

General responsibilities:

             Respond to customer inquiries via e-mail/ticketing system or phone

        √     Process and monitor technical incidents

        √     Advise and support the customer in consideration of functional requests

        √     Assist the customer in resolving 1st and 2nd level issues

        √     Dispatch and track tickets for the 3rd level of support

        √     Follow up on any customer issues requiring additional research

        √     Demonstrate the highest level of customer service and professionalism

 

Job requirements:

          Excellent communication skills in German and English

          Previous customer service related experience

        √  Proactive and analytical approach

        √  Good problem solving skills

        √  Solution orientated and a team player

          Desire to grow and develop in IT industry

        √  Previous experience in IT would be considered as an advantage

 

We offer:

        √  Competitive salary proposal

        √  Strong employee benefits list: brand new and excellent office location, health & dentist insurance,  in-company employee

            children’s area, certified training possibilites, extra vacation days,  regular   team-building and company events,

            as well as other benefits according to company’s benefits policy

        √  Possibility of growth within Arvato Systems Global Delivery frame

        √  Possibility to work in mutual trust and positive team environment, to be creative and improve   working flows by self-initiatives

        √  Friendly, multicultural and cooperation orientated colleagues

 

 

Global IT specialist Arvato Systems supports major companies through digital transformation. More than 2700 employees in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements. As a part of the Bertelsmann Group-owned Arvato network, we have the unique capability to work across the entire value chain. Today, Arvato Systems Latvia has around 70 employees working in a multicultural environment and will constantly grow in upcoming years due to many interesting projects and development areas.
 
We look forward to receiving your application.
Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion. For more information, please click here.
 

Company: 
Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1010 
Job ID: 40154
 


Job Segment: Service Desk, Bilingual, Customer Service, Research