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English Speaking Service Desk Specialist





We are looking for

English Speaking Service Desk Specialist

(Work organized in shifts 24/7)


As an English Speaking Service Desk Specialist you will be a part of Arvato Systems Gloabl Delivery Service Operations unit and a member of our Service Desk team, who focuses on delivering support in incident management, providing high quality services to our customers all around the world. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in different locations in the world.


General responsibilities:

  • 1st Level Support
  • Respond to customer inquiries via e-mail/ticketing system or phone
  • Process and monitor technical incidents
  • Advise and support the customer in consideration of functional requests
  • Assist the customer in resolving 1st level issues
  • Dispatch and track tickets for the 2nd and 3rd  level of support
  • Follow up on any customer issues requiring additional research
  • Demonstrate the highest level of customer service and professionalism


Job requirements:

  • Excellent communication skills in English language
  • Previous customer service related experience
  • Proactive and analytical approach
  • Good problem solving skills
  • Solution orientated and a team player
  • Desire to grow and develop in IT industry


We offer:

  • Monthly gross salary from 1400 to 1600 EUR, depending on your level of expertise
  • Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed, and the home office set up compensation for creating a comfortable work environment wherever you are
  • Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
  • Individual development and learning plan, including yearly budget for external training
  • Necessary essentials – health insurance with dental services and sports coverage
  • Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
  • Friendly, multicultural and cooperation orientated colleagues



Global IT specialist Arvato Systems supports major companies through digital transformation. More than 3100 employees in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements. As a part of the Bertelsmann Group-owned Arvato network, we have the unique capability to work across the entire value chain. Today, Arvato Systems Latvia has around 120 employees working in a multicultural environment and will constantly grow in upcoming years due to many interesting projects and development areas.
We look forward to receiving your application.
Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion. For more information, please click here.

Company: SIA Arvato Systems Latvia
Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1010 
Job ID: 253933

Date:  Nov 30, 2022

Riga, RI, LV, LV-1010

Job Segment: Service Desk, Customer Service, Research, Bilingual

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