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English Speaking Service Desk Specialist




We are looking for

English Speaking Service Desk Specialist

(Work organized in shifts 24/7)


As an English Speaking Service Desk Specialist you will be a part of Arvato Systems Gloabl Delivery Service Operations unit and a member of our Service Desk team, who focuses on delivering support in incident management, providing high quality services to our customers all around the world. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in different locations in the world.


General responsibilities:

        1st Level Support

          Respond to customer inquiries via e-mail/ticketing system or phone

          Process and monitor technical incidents

          Advise and support the customer in consideration of functional requests

          Assist the customer in resolving 1st level issues

          Dispatch and track tickets for the 2nd and 3rd  level of support

          Follow up on any customer issues requiring additional research

          Demonstrate the highest level of customer service and professionalism


Job requirements:

        Excellent communication skills in English language

        Previous customer service related experience

        Proactive and analytical approach

        Good problem solving skills

        Solution orientated and a team player

        Desire to grow and develop in IT industry


We offer:

        √  Highly competitive salary proposal

          Strong employee benefits list: brand new office and excellent central location, health insurance with dentist & sports coverage, in-company employee childrens area, certified training possibilites, additional annual vacation days, flexible hours and home office possibilities, regular team-building and company events, as well as other benefits according to company’s benefits policy

          Possibility of growth within Arvato Systems Global Delivery frame

          Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives

          Friendly, multicultural and cooperation orientated colleagues



Global IT specialist Arvato Systems supports major companies through digital transformation. More than 3000 employees in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements. As a part of the Bertelsmann Group-owned Arvato network, we have the unique capability to work across the entire value chain. Today, Arvato Systems Latvia has around 90 employees working in a multicultural environment and will constantly grow in upcoming years due to many interesting projects and development areas.
We look forward to receiving your application.
Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion. For more information, please click here.

Company: SIA Arvato Systems Latvia
Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1010 
Job ID: 179305

179305SIA Arvato Systems Latvia 

Date:  Nov 17, 2021

Riga, RI, LV, LV-1010

Job Segment: Service Desk, Bilingual, Research, Customer Service

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