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Application Support Engineer




We are looking for



As the Application Support Engineer you will be a part of Arvato Systems Latvia Service Operations unit, and a member of our Custom Application Services team. It focuses on delivering 3rd level support in healthcare area and providing high quality services to our customers all around Europe. You will be responsible for troubleshooting servers, monitoring systems, working closely with and establishing global connection with colleagues in Germany.



General responsibilities:

        √   Taking care of customer issues and track their case via ticket-systems

                     √   Resolution of technical incidents, advising and supporting the customer in consideration of functional requests

        √   Dispatch and track tickets for 2nd level support and Developers

        √   Analyse and debug processes (root cause analysis)

        √   Monitoring system status regarding memory, CPU and IO

        √   Improve existing processes


Job requirements:

        √    Fundamental knowledge in Linux and Windows systems

        √    Basic knowledge of Database systems

        √    Basic administration Know-How

        √    Experience with Applications and Architecture

        √    Experience with Open-source websites

        √    Knowledge on webservers, such as Apache, Nginx, Tomcat, Wildfly

        √    Understanding of the 7 layers of the OSI model (networking)

√    Ability to monitor and evaluate application health checks

        √    Relevant IT studies

        √    Previous relevant experience will be considered as an advantage

        √    Excellent communication skills in English

        √    Analytical thinking and problem solving

        √    Ability to work both – independently and on a team

        √    German language knowledge will be considered as an advantage


We offer:

        √  Competitive salary proposal

                     √  Strong employee benefits list: brand new office and excellent central location, health insurance with dentist & sports coverage, in-company employee children’s area, certified training possibilities, additional annual vacation days, flexible hours and home office possibilities, regular team-building and company events, as well as other benefits according to company’s benefits policy

        √  Possibility of growth within Arvato Systems Global Delivery frame

                     √  Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives

        √  Friendly, multicultural and cooperation orientated colleagues




Global IT specialist Arvato Systems supports major companies through digital transformation. More than 2700 employees in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements. As a part of the Bertelsmann Group-owned Arvato network, we have the unique capability to work across the entire value chain. Today, Arvato Systems Latvia has around 80 employees working in a multicultural environment and will constantly grow in upcoming years due to many interesting projects and development areas.
We look forward to receiving your application.
Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion. For more information, please click here.

Company: SIA Arvato Systems Latvia
Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1010 
Job ID: 224662

224662SIA Arvato Systems Latvia 

Date:  Nov 6, 2022

Riga, RI, LV, LV-1010

Job Segment: Technical Support, Application Engineering, Developer, Engineer, Open Source, Technology, Engineering

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