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German Speaking Technical IT Support Specialist

As German Speaking Technical IT Support Specialist you will be a part of Arvato Systems Gloabl Delivery Service Operations unit and a member of our Technical IT Support team, who focuses on delivering support in incident management, problem management, service requests and change requests.  Our target is providing high quality services to our customers all around the world. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in different locations in the world. 

 

General responsibilities: 


•    1st and 2nd Level Support
•    Receiving of technical cases from customers as well as independent investigation and if necessary solu-tion of the respective problem cases
•    User administration for SAP systems, SharePoint and Active Directory
•    Process and monitor technical incidents
•    Advise and support the customer in consideration of functional requests
•    Assist the customer in resolving issues
•    Dispatch and track tickets for the 2nd and 3rd  level of support
•    Follow up on any customer issues requiring additional research
•    Demonstrate the highest level of customer service and professionalism

 

Job requirements: 


•    Excellent communication skills in German and English languages
•    Previous customer service related experience
•    Proactive and analytical approach
•    Good problem solving skills
•    Solution orientated and a team player
•    Desire to grow and develop in IT industry
•    Experience in the Office 365 environment
•    First experience in IT support
•    First experience in ITIL

 

Global IT specialist Arvato Systems supports major companies through digital transformation. More than 2,700 employees in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements.
Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes and take on IT systems operation and support. As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain.
Our business relationships are personal, we work with our clients as partners, so that together we can achieve long-term success.
Today, Arvato Systems Romania has around 30 employees working in an innovative environment and will constantly grow in upcoming years due to many interesting projects and development areas. 
We look forward to receiving your application.

Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.
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Unternehmen: Arvato Systems IT SRL 

Land: Romania

Region: Braşov

Stadt: Brasov

Postleitzahl: 500446

Job ID: 128455

128455Arvato Systems IT SRL 

Date:  Jan 14, 2022
Location: 

Brasov, BV, RO, 500446


Job Segment: Technical Support, ERP, Developer, Technology, Bilingual, Research

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