Service Delivery Supervisor - Venlo


At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement. We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Working at Arvato Bertelsmann. means working as an important part of a fast-passed and growing international provider of Supply Chain Solutions with offices based in Gennep, Venlo, Venray and Schiphol-Rijk. Our employees are our greatest asset. That’s why we invest in training and development for our staff. Are you solution-oriented, decisive, independent and do you want to continuously develop yourself as a professional? We might be looking for you as Service Delivery Supervisor at Arvato Bertelsmann.


The role is part of the BU High Tech NL, which is part of Arvato Benelux B.V. The BU High Tech NL is focused on Supply Chain Management. Arvato Bertelsmann is immediately looking for an experienced and driven Service Delivery Supervisor. You’ll be working in a fast and dynamic work environment. As Service Delivery Supervisor you continuously have to respond to changes in the different processes.


Overall Responsibilities Service Delivery Supervisor logistics:

  • Achieve key targets related to service delivery, profitability of accounts, and customer satisfaction.
  • Oversee Client Reporting
  • Determine client desires/requirements and work with operations to supply these needs.
  • Oversee the activities of staff, hire, and train and evaluate staff.
  • Coordinate with Operations and Production teams to develop production schedules to meet customer expectations and deadlines. 
  • Resolve customer problems/issues in a timely manner.
  • Evaluate system flows and recommend improvements/resolve issues Manage daily/weekly calls to communicate status and situation regarding launch and projects.
  • Your’re the first point of contact for escalations internal and for customers.
  • You’re responsible for personnel planning.
  • You support the Service Delivery Manager and report directly to him.
  • When necessary, you actively participate and support the daily business with your team.

Job Requirements Service Delivery Supervisor:

  • Ability to manage customers while working as a team player/leader across internal multi-functional business units within time and resource constraints.
  • Leadership-coaching, motivation and directing.
  • Effective Communication.
  • Self-starter and high energy leader.
  • Results oriented with focus on achieving overall business objectives.
  • Must be assertive, analytical and able to establish priorities.
  • Effective presentation and interpersonal skills.
  • B.A. degree or equivalent work experience preferred.
  • Customer Service management experience required.
  • Strong PC skills, SAP preferable.


Arvato Supply Chain Solutions is internationally the leading provider of order-to-cash solutions for end customer-oriented industries. Working across 85 locations in over 20 countries, we develop innovative, tailored solutions for our customers. Many well-known and successful brands depend on Arvato. For our 15,000+ employees this is both, a daily challenge and motivation because our global vision is to become the international supply chain management company with the strongest customer focus and best IT know-how. We help our customers to develop their business, to grow their brand and thus to take them to the next level. Our passion for managing and transforming complex processes throughout the supply chain, our significant market knowledge and our IT know-how are the basis for our success and our customers’ success. We are looking forward to receive your application.

For questions regarding this vacancy please contact Laurence van Teeseling (Recruiter). Arvato Supply Chain Solutions, +31(0)6 270 730 06 or via

Company: Arvato Benelux B.V. - International Supply Chain Management 

Country: Netherlands 

State/Region: Limburg 

City: Venlo 

Postal Code: 5928 SJ 

Job ID: 40242

Job Segment: Logistics, Manager, ERP, Consulting, SAP, Operations, Management, Technology, Service