Apply now »

Customer Service Agent



Venlo, Limburg | Full-time | Shifted dayshift | €2.070 - €2.870 |Vocational/Bachelor | High Tech


What will you do as a Customer Service Agent at Arvato?
As a Customer Service Agent at Arvato Supply Chain Solutions you are responsible for the proper handling of outgoing orders for a fixed number of customers. You ensure that these orders are delivered according to plan and that customers are satisfied with the service.


System management is an important part of your work: you keep an eye on the status of the outgoing orders. You do this so-called 'Transport Exception Handling' process at the end of the day. By doing this you make sure that you do not have to check all orders for problems or delays. You analyze the data in the systems extensively, taking into account the established KPIs, expectations and planning.


In addition, it is important that you coordinate incoming and outgoing orders. You continuously monitor whether all orders go through correctly and you help with the supervision of the supply of products. You do this on the basis of agreements made with the customer; you check in the system and on the work floor whether these are followed properly. At the same time, you support colleagues, for example from Account Management. You mainly do this in the field of project management. If you see that incoming and outgoing orders do not match well, you take action and know where to find the right colleagues to solve this. Think of colleagues from the warehouse and the Account Managers. In the meantime, you adjust the logistics planning (you prepare this weekly) and you inform the drivers and the customer.


Qualifications you bring with you as a Customer Service Agent
You should be able to work under pressure, be assertive, take initiative and analyze data. Furthermore you have:

  • A relevant education at MBO/HBO Level;
  • Experience in customer service;
  • Medior skills in Microsoft Excel;
  • Knowledge and experience within logistics;
  • Excellent verbal and written skills in English and preferably Dutch.


What we offer
We offer you a challenging and independent full-time position, for 40 hours a week. We have a non-contributory pension, which means that on average you have a higher net salary compared to other companies! In addition, we offer:

  • A competitive salary; 
  • Time for time;
  • Travel allowance;
  • 8% holiday payment;
  • 25 vacation days, possibility to build up to 28 vacation days;
  • Up to 40% discount on your fitness subscription;
  • Telephone and laptop;
  • Collective health insurance;
  • ANW Insurance and WIA Hiaat insurance, fully paid for by Arvato.


About Arvato Supply Chain Solutions 
Arvato is a fast-growing organization with an informal and transparent corporate culture. We are open to ambition, personal development and initiatives. Arvato Supply Chain Solutions is specialized in logistics solutions. In collaboration with the customer, we determine the most effective logistics process that meets their needs. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement. We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun!

In the Netherlands, we serve our customer from four locations: Heijen, Venlo, Venray and Schiphol-Rijk, within these locations approximately 1.000 employees are working for Arvato. In addition to classic logistics services such as; warehousing, picking, transport management and comprehensive value-added services, we also offer tailor-made solutions for companies from sectors such as consumer products, high-tech and healthcare. For various customers we take the entire logistics process out of their hands.


Are you the new Customer Service Agent we are looking for?
Then apply directly via the “Apply” button and upload your CV and motivation letter. Our Recruitment department will contact you for the further process.


Contact details

Annabelle Gorissen, Corporate Recruiter
T: +31(6) 189 980 12


Company: Arvato Benelux B.V. – Supply Chain Solutions 

Country: Netherlands 

Job ID: 254486


Date:  Jan 5, 2023

Venlo, LI, NL, 5928 SJ

Job Segment: Logistics, Supply Chain, Agent, Supply, Operations, Customer Service, Insurance

Apply now »