Fulfillment Lead



Company Summary:

At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!


Position Summary:

Coordinates and oversees either of the following (1) warehousing and (2) fulfillment activities to assist with meeting the established Service Level Agreements;

  • Warehousing:

All activities of a group of operators engaged in order picking, packing, inventorying, auditing and issuing materials, supplies and tools within warehouse

  • Fulfillment:

All activities of a group of operators engaged in complete fulfillment of batched/grouped sales orders that includes kitting and assembling of components into kits


Overall Responsibilities:

  • Monitors scheduled batches and ensures open orders are fulfilled in a timely manner
  • Execute system transactions for WMS system in accordance to departmental workflow requirements
  • Maintain complete communication with Front-End/Account Management regarding any order discrepancies
  • Reviews, determines, organizes and delegates departmental work assignments
  • Maintains workflow and ensures availability of materials, tools, and necessary equipment for assembly
  • Monitor material availability and follows through with internal inventory (POD) produced by Media Factory
  • Interacts with other departments in production to resolve issues/problems that interfere with productivity
  • Monitor and ensure established SLA’s are met while fulfilling customer orders and without delays
  • Responsible for maintaining high levels of accuracy, quality, services and efficient productivity
  • Ensure that all departmental quality inspection are performed and documented
  • Notify Supervisor or Manager immediately when discrepancies are found
  • Perform temporary employee orientation along with any required training
  • Participate in established Quality & Safety programs and adhere to the departmental QMS procedures
  • Monitors safety practices, reports injuries and turns in written incident report to Management
  • Completes required paperwork and reports any equipment malfunctions to Management
  • Communicate with other departments any material, equipment or replacement needs
  • Ensure all written procedures and processes are followed
  • Maintain team harmony and focus while providing complete customer service and satisfaction
  • Adhere to the company’s Quality Policy Statement and participates in the Quality Management System





Job Requirements:

  • Effective communication/comprehension skills – verbal and written form (bi-lingual a plus)
  • Math skills – Ability to add, subtract, multiply and divide accurately
  • Familiar with commonly used practices, concepts and procedures within fulfillment/warehousing field
  • Ability to present information and respond to questions from management and other departments in a timely and accurate manner
  • Proficient in Microsoft Office (Outlook, Word and Excel)
  • Familiarity with and ability to use computer systems and programs (capacity to learn)
  • Attention to detail and ability to perform multi-tasks successfully
  • Follow safe work practices and procedures



  • Has 2 years of lead or supervisory experience - preferably in warehousing and assembly
  • High School diploma or equivalent



Physical Demands & Work Environment: 

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk. The employee is occasionally required to sit; stoop, kneel, or crouch and talk or hear. The employee must occasionally lift and/or move up to 15 pounds and up to 20 pounds with assistance



Standard General Security Roles and Responsibilities          


  • Understand and adhere to policies, guidelines and procedures pertaining to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Use of Company Computer and Use of Communications Systems, and Telephone/Mobile Device Use Policy.
  • Protect company assets, systems, proprietary and confidential information in accordance with arvato Confidentiality policy and Corporate Information Security Policies and Procedures. \
  • Proactively report actual or suspected vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.
  • Process personal data, client data and employer business specific data in accordance of Personal Data Protection Act, in compliance with the CCA and in accordance with employer´s Work Procedure Rules, IT and Data Protection and other guidelines provided by employer;

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.



Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: California 

City: Valencia 

Postal Code: 91355 

Job ID: 94563

[[customQuickApply]]94563Arvato Digital Services LLC 

Date:  Dec 24, 2020

Valencia, CA, US, 91355

Nearest Major Market: Los Angeles

Job Segment: Telecom, Telecommunications, Fulfillment, Logistics, Temporary, Technology, Operations, Contract