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Quality Technician


We move!
Arvato Supply Chain Solutions is part of Bertelsmann. We combine the advantages of a global corporation with the reliability of a family-run business.  We take care of our 15.000 employees in more than 20 countries who profit from a wide range of benefits and professional development programs.

Job Title:                                            Quality Technician


Job Code:                                           QT – L3


Department:                                       Quality


Reporting to:                                     Senior Quality Engineer


Main purpose of job:                        Perform auditing function throughout Arvato SCM as required


Main tasks/responsibilities:


  • Audit the process for compliance with agreed procedures and plans.
  • Monitor each order to ensure compliance with quality standards.
  • Monitor product that is put on hold.
  • On hold mails sent accordingly, and resolution of such
  • On-time reporting on the audit findings.
  • Liaise with production on quality issues regarding all aspects of production quality.
  • Liaise with production in relation to reworks and ensure correct completion of reworks.
  • Accurate filing of all working papers and samples.
  • Ensure First Articles are available for each job, checked and stored appropriately and supplied to customer when required.
  • To work closely with the Quality Supervisor, Quality Manager & Planning in relation to Production Issues and new launches, concentrating on giving the Planning Department as much information as possible in a timely manner.
  • Responsible for all Arvato Sites manufacturing Irish sales orders, making sure that any queries are dealt with immediately, so as not to impact any Security Risks.
  • Responsible for administering NCR’s, Process Audit Results & Selected Metrics.
  • To develop and sustain a professional working relationship with all departments within Arvato.
  • Accurate and timely closure to Customer Reported Issues.
  • Active participation in New Business Introduction & Risk Identification. That all relevant departments within Arvato are informed and any issues or concerns before go live
  • Active participation in BPI projects, and Value Stream Teams
  • Treat all customer information in a confidential manner and comply with all Security & IT Policies in relation to the protection of company and customer information




  • Based on your current job role, or any role assigned to you by your manager, you will have access to the Arvato and the customer data that is relevant for the completion of your role.  You are not entitled to access, or seek to access, arvato or customer data that is not directly associated with your job role.  You must treat Arvato and customer data in line with our Data Classification processes but if in doubt you should default to treat all arvato and customer data as private & confidential.  You must comply with all Security & IT Policies in relation to the protection of arvato and customer data.
  • You will comply with Internal Policies & Procedures and with our ISO certification requirements, specifically ISO 9001; ISO 14001 & ISO 27001.
  • You will be required to be flexible in this role and must be prepared to perform other tasks and undertake additional duties in any area of the business as determined by Management. These tasks may be outside your normal work area
  • You will ensure compliance to the conditions of the Wholesale Distribution Authorisation and Good Distribution Practice.
  • You will comply with the requirement of the QMS for Arvato Ireland.


Essential Requirements:

Technical Competencies

  • Quality Auditing (Minimum Internal Auditor Trained)
  • Quality Inspection
  • Systems Knowledge – SAP or similar
  • Proficiency in IT packages
  • Understanding of the process requirements for Quality Management


Behavioural Competencies

  • Initiative
  • Solution Orientation
  • Collaboration
  • Organisational Commitment 


Desirable Requirements:

  • Experience working in a high tech environment
  • Six Sigma Knowledge and / or experience




About Arvato

On behalf of our customers, Arvato SCM Solutions moves goods, knowledge and products by the millions every day – both physically and virtually. To us, supply chain management means getting to know our customers’ needs and providing individualized solutions to satisfy them. As an innovative, internationally active supply chain and e-commerce service provider, we make it our business to apply state-of-the-art technologies and create real win-win situations. More than 15,000 employees in our Solution Group pursue this goal with dedication and enthusiasm around the world.

Arvato SCM Solutions is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA

Company: Arvato SCM Ireland Limited 

Country: Ireland 

State/Region: Dublin 

City: Swords 

Postal Code: K67 E1N1 

Job ID: 168659

Date:  22-Oct-2021

Swords, D, IE, K67 E1N1

Job Segment: Technician, Logistics, Maintenance, Quality Manager, Technology, Quality, Operations, Manufacturing

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