Technical Analyst - Returns Department

We move!
Arvato Supply Chain Solutions is part of Bertelsmann. We combine the advantages of a global corporation with the reliability of a family-run business.  We take care of our 15.000 employees in more than 20 countries who profit from a wide range of benefits and professional development programs.

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!


Arvato Supply Chain Solutions is hiring for a Technical Analyst in our Returns department.  In this role, you will de-kit and handle devices in order to prepare for technical operations, re-box and kit devices and prepare them for putaway into storage locations.  You will also be responsible for wiping and re-image technical devices, troubleshooting hardware and software issues on test equipment, and using your intermediate Excel skills, record the results of tested devices via software and hard copy records.  Leveraging your decision making and communication abilities, you will determine whether finished product meets quality standards and interact directly with our clients on behalf of the Arvato operations team to review reporting and the outcome of your findings.  

Job Requirements:

  • At least 6 months of previous work experience, preferably in a warehouse or manufacturing environment working with high tech devices  
  • High School Diploma or equivalent education


Key Traits and Preferred Qualifications:

  • Ability to comprehend and execute instructions from technical manuals provided on client owned equipment.
  • Ability to work collaboratively with technical staff and w independently with a sense of urgency and purpose
  • Experience in both Windows architecture and Linux
  • Networking / Local Area network Setup experience
  • Intermediate Excel skills


Physical Demands & Work Environment:

  • Stand, bend, stoop, lift, and walk majority of your shift
  • Ability to work in a non-climate controlled environment
  • Maximum unassisted lift 35 lbs., average lift, less than 10 lbs.
  • Requires ability to use a keyboard, monitor, RF scanner and calculator


About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.



Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: Wisconsin 

City: Pleasant Prairie 

Postal Code: 53158 

Job ID: 101581

101581Arvato Digital Services LLC 

Date:  Nov 17, 2020

Pleasant Prairie, WI, US, 53158

Nearest Major Market: Kenosha
Nearest Secondary Market: Milwaukee

Job Segment: Telecom, Telecommunications, Warehouse, Supply Chain Manager, Supply, Technology, Manufacturing, Operations