Account Manager- Consumer Products

Company Summary: 

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!         


Position Summary: 

Arvato Supply Chain Solutions is hiring a Senior Account Manager to provide industry-leading service while meeting the quality and KPI expectations of Arvato’s Supply Chain/ecommerce customers. In this role, you will be responsible for managing assigned programs or area of focus in support of business objectives to ensure client satisfaction with products and services. This responsibility encompasses a variety of activities that require consistent directing, planning, scheduling, and tracking of tasks. You will also have overall responsibility for different programs as subject matter expert or area of focus.  


Overall Responsibilities:

In this role you will nurture high-end clientele to ensure all business processes across multiple lines of business are processed and addressed within established service levels; oversee the day-to-day business and support appropriate team for execution; participate and administration of special projects with client and internal organization; follow established (ISO) processes; manage inquiries, issues and improvements for supported programs and areas of focus; work with clients and Arvato owned tools and websites; answer customer inquiries about order status scenarios and troubleshooting technical issues.

You will also identify emerging issues and trending problems for solution and drive solution to resolution; keep abreast of program changes and informational updates and be responsible for updating team members on all changes; monitor status and volumes for all business lines to ensure all service levels are met as established by the company and client; manage the implementation of change requests to run business as area of focus; responsible for coordination of new projects or change requests. 


The Senior Account Manager also coordinates with global teams for supporting all service delivery aspects of businesses, including best practice sharing and adoption of improvements developed by other teams; complies with company set procedures; supports account’s specific programs; responsible for developing and streamlining procedures across areas of focus; responsible for execution of all client reporting and invoicing, with assistance from reporting contacts as needed; monitor and follow-up with clients as needed on payments; manage P&L of businesses including financial reviews, cost management, budgeting and forecasting. 


Minimum Requirements: 

  • A bachelor’s degree or higher 
  • At least 1 year managerial experience within account or service delivery teams 
  • At least 1 year experience in Warehousing, Distribution or 3PL environment


Preferred Experience: 

  • Excellent written and oral communication skills 
  • Excellent knowledge of Microsoft Excel, and general Office tools 
  • Experience in managing the supply chain for B2C ecommerce businesses
  • Experience in relationship management with Fortune 100 clients

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.



Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: Wisconsin 

City: Pleasant Prairie 

Postal Code: 53158 

Job ID: 104665


Pleasant Prairie, WI, US, 53158

Nearest Major Market: Kenosha
Nearest Secondary Market: Milwaukee

Job Segment: Account Manager, Telecom, Telecommunications, Supply Chain Manager, Manager, Sales, Technology, Operations, Management