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Commercial Account Director


Company Summary: 

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!         


This position will be based primarily in the San Francisco, Bay Area. 



Main tasks/responsibilities:



  • P&L ownership and accountability for P&L results.
  • Full engagement and collaboration with finance and operations teams on a global basis to ensure complete financial oversight on the account.
  • Generating new revenue opportunity through further supply chain integration with existing client solutions.


Account Management & Leadership

  • Full ownership for Client Engagement and negotiations at a senior level.
  • Develop client presentations.
  • Directs & ensures achievement of all client metrics, reporting and invoicing.
  • Ownership of Quarterly Business Reviews with key customers giving feedback on key Supply Chain elements such as Scorecard Results, Corrective Actions, Market Trends and future initiatives.
  • Direct line management for Account Managers associated with this P&L and dotted line reporting for ACM’s operating on global basis in country.


Account Development

  • Lead Business Development Initiatives with this client and oversee RFQ’s related to this client. 
  • Create scalable environment to on-board additional business streams within the unit. 
  • Develop & implement strategic account plans with clear objectives to increase account penetration.
  • Initiate & oversee Process Improvement and Change Management Projects to support the customer and internal business. 
  • Work with other global HiEnt & SCM sites to develop and perform an assessment of Supply Chain processes, develop new propositions and present to the customer and internal stakeholders.



  • Treat all customer information in a confidential manner and comply with all Security & IT Policies in relation to the protection of company and customer information.
  • Based on your current job role, or any role assigned to you by your manager, you will have access to the Arvato and the customer data that is relevant for the completion of your role.  You are not entitled to access, or seek to access, Arvato or customer data that is not directly associated with your job role.  You must treat Arvato and customer data in line with our Data Classification processes but if in doubt you should default to treat all Arvato and customer data as private & confidential.  You must comply with all Security & IT Policies in relation to the protection of Arvato and customer data.
  • You will comply with Internal Policies & Procedures and with our ISO certification requirements.
  • You will be required to be flexible in this role and must be prepared to perform other tasks and undertake additional duties in any area of the business as determined by Management. These tasks may be outside your normal work area.



Essential Requirements:


Technical Competencies

  • A track record of successful business relationship management at a global level.
  • The role requires an individual who understands how to get things done in a large, complex organisation through influence and collaboration.
  • Demonstrated ability to negotiate and provide alternative solutions to complex problems.
  • Strong information management, analytical skills and project management skills (process improvement & change management).
  • Ability to create strong client presentations.
  • Experience in an SAP Distribution Environment.
  • Strong ability to present new concepts to a wide global audience with cultural diversity, communicate clearly and concisely across all communication settings.
  • Significant experience or progressive responsibility in large, complex organisation with relevant Supply Chain experience.
  • Extensive knowledge of managing inbound and outbound supply chain in a multichannel environment


Behavioral Competencies

  • Strong relationship management skills and demonstrated ability to communicate and influence at a senior level.
  • Strong Problem Solving and Decision Making ability.
  • Is logical, analytical, organised, structured & time conscious in his/her work.
  • Demonstrates the ability to be forward thinking taking the broad view and contributes to defining and implementing business strategy.

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: California 

City: Menlo Park 

Postal Code: 94025 

Job ID: 214421

Date:  Nov 23, 2022

Menlo Park, CA, US, 94025

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Supply Chain, Account Manager, Supply Chain Manager, Relationship Manager, Business Process, Operations, Sales, Customer Service, Management

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