Quality Assurance Manager

Company Summary:

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!


Position Overview: 

Arvato is hiring a dynamic Quality Assurance Manager for our Pleasant Prairie, Wisconsin location. This position plays a key role in the vitality of our business by ensuring all customers receive exactly what they ordered as well as ensuring the accuracy of our inventory and product quality control. The right person for this role will possess a keen eye for detail and a hunger for accuracy in everything that they do.


We are looking for a self-motivated and hard-working individual who can maintain a high level of accuracy and be able to successfully multi-task. This position will work with our Operations Leader to ensure all shipping and receiving is completed on time and according to customer protocol. They will also manage all aspects of the warehouse from inventory control, process implementation and quality control.


In this role, you will supervise and manage the performance of a team of quality associates who conduct ongoing quality controls in a multi-client 3PL fulfillment and distribution center. You will be responsible for quality assurance to meet company goals and customer driven KPI's within Inbound, Value-added services, pack-out and outbound fulfillment processes. You will oversee and improve quality fundamentals, strive for standardizations and champion both quality and continuous improvement culture across the facility. We are looking for someone who is a quality ambassador of the facility that will interact directly with clients and suppliers on quality, processes and systems related matters. You love to develop and maintain a system of quality assurance through document control and procedures according to ISO standards and review of quality inspection functions.


Additional Responsibilities:

  • Engage and interact on a cross-functional level across the facility to deploy quality improvement strategies and initiatives.
  • Lead designated projects as a member of the site leadership team to deliver standards, processes, tools and systems. 
  • Extensive data analysis and preparation of quality control reports to Management.
  • Lead quality management reviews and periodic internal and external audits, derive recommendations and drive change from them.
  • Maintain an ISO 9001 based quality management system across the entire facility. Monitor, identify and correct non-conformity to internal quality standards. 
  • Conduct investigations and initiate corrective actions to resolve quality issues. 


Minimum Requirements

  • BA/BS Degree required
  • At least 3  years of experience in Quality Logistics role
  • ISO 9001-2015 Internal Auditor certificate
  • Experience with iAuditor and SAP

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint, we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.



Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: Tennessee 

City: Memphis 

Postal Code: 38118 

Job ID: 104223

Date:  Dec 29, 2020

Memphis, TN, US, 38118

Nearest Major Market: Memphis

Job Segment: Telecom, Telecommunications, QA, Quality Assurance, Quality, Technology