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Senior Global Account Manager Reverse Logistics

Company Summary: 

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!         

 

Position Summary: 

Arvato Supply Chain Solutions is hiring a Senior Global Account Manager Reverse Logistics to provide industry-leading service while meeting the quality and KPI expectations of Arvato’s Supply Chain customers. In this role, you will be responsible for one of our global reverse logistics accounts. You will have overall responsibility for the program and are the key contact point for the client, managing the business across various global sites.  

 

Overall Responsibilities:

In this role you will nurture high-end clientele to ensure all business processes across multiple lines of business are processed and addressed within established service levels; support appropriate team for execution; participate and administration of special projects with client and internal organization; manage inquiries, issues and improvements for supported programs and areas of focus; work with clients and Arvato owned tools and websites.

 

You will also identify emerging issues and trending problems for solution and drive solution to resolution; keep abreast of program changes and informational updates and be responsible for updating global team members on all changes; monitor status and volumes for all business lines to ensure all service levels are met as established by the company and client; manage the implementation of change requests to run business as area of focus; responsible for coordination of new projects or change requests. 

 

The Senior Global Account Manager also coordinates with global teams for supporting all service delivery aspects of businesses, including best practice sharing and adoption of improvements developed by other teams; complies with the company set procedures; supports account’s specific programs; responsible for developing and streamlining procedures across areas of focus; responsible for the execution of all client reporting and invoicing, with assistance from reporting contacts as needed; monitor and follow-up with clients as needed on payments; manage P&L of businesses including financial reviews, cost management, budgeting and forecasting. 

 

Minimum Requirements: 

  • A bachelor’s degree or higher in Business Administration or Supply Chain Management
  • 5+ years managerial experience in Account or Operations Management
  • 5+ years experience in Warehousing, Distribution or 3PL environment
  • Experience in Reverse Logistics, Testing, Repair, or Refurbishment Environment

 

Preferred Experience: 

  • Excellent written and oral communication skills 
  • Excellent knowledge of Microsoft Excel and PowerPoint 
  • Experience in relationship management with global Fortune 100 clients

 

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: Kentucky 

City: Louisville 

Postal Code: 40219 

Job ID: 163801

Date:  Oct 2, 2021
Location: 

Louisville, KY, US, 40219


Nearest Major Market: Louisville

Job Segment: Logistics, Telecom, Telecommunications, Account Manager, Supply Chain Manager, Operations, Technology, Sales

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