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Customer Liaison Coordinator

Company Summary:


At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!


Overall Responsibilities:


In this role you will be responsible for being the point of contact for our client’s customer base, specifically the data center and engineering teams. You will get to coordinate with internal stakeholders and management to ensure timely response and action to customer queries and escalations. The Customer Liasion Coordinator will engage and coordinate with the order management team to ensure we meet customer deployment and delivery need by dates. You will provide customers with requested information and act as a liaison between the customer and internal personnel while ensuring that special order requirements are coordinated with the operational and order management teams. You will hold the relationship and bridge the client and operations team.


Other responsibilities include assisting the Account Manager in providing advice and resolving problems, overseeing the customer account to ensure SLA’s (service level agreements) meet or exceed requirements, along with creating and maintaining reports as required for the customer. You will also act as back up for Projects coordinator.


Minimum Requirements:


  • 3 years of Customer Service Experience
  • 1 year experience with Microsoft Office and Excel
  • 1 year experience 3PL, Logistics, or warehouse experience required



Preferred Qualifications and Key Traits:


  • SAP knowledge a preferred
  • Project management experience a plus
  • Experience in creating and giving presentations an advantage
  • Strong organizational and analytical skills
  • Strong verbal and written communication skills
  • Ability to work overtime as required
  • Travel – minimal

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: Kentucky 

City: Louisville 

Postal Code: 40219 

Job ID: 163183

Date:  Jan 20, 2022

Louisville, KY, US, 40219

Nearest Major Market: Louisville

Job Segment: Telecom, Telecommunications, Engineer, ERP, Warehouse, Technology, Engineering, Manufacturing

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