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Continuous Improvement Manager


Company Summary:

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!


The Continuous Improvement Manager is responsible for driving improvement of processes and systems across multiple sites. This position will provide leadership, planning, process development, and Lean implementation coaching. to meet strategic goals and objectives as defined by site leadership. Responsible for leading overall activities executed in coordination with other site based Continuous Improvement Coordinators to collectively improve operational excellence and achieve our overall goals as an organization.




  • Confers with management teams across multiple sites to align all continuous improvement goals and objectives.
  • Identify areas with other functional leaders, employees, and customers to develop significant lean opportunities for improvement throughout the organization.
  • Network with internal/external resources to bring best practices to lean projects and the organization.
  • Develop, communicate and deliver training materials for Lean processes and principles, as well as other training materials as necessary.
  • Provide education and mentoring to employees on Lean principles and techniques.
  • Facilitates and leads the continuous improvement process by identifying training needs and providing training in problem solving methodology, Kaizen, A3 Problem Solving, Value Stream Mapping, etc.
  • Ensure open communication throughout the site by keeping management informed of Project status and ensuring coordination of Lean activities.
  • Manage the development and maintenance of methods and systems for measuring to ensure that Project goals, objectives and metrics are being met and maintained.


  • Engage, educate and inspire the site leadership teams to identify and document meaningful short and long term goals. Utilize Lean-Six Sigma methodologies to inspire action in order to meet those targets and overall performance expectations. This includes working with key leadership both functionally and strategically to drive overall improvements in specific areas.
  • Create metrics, deployment goals, and objectives to drive accountability throughout the organization.
  • Lead the implementation of Lean programs from inception to completion.
  • Manage the planning, facilitation and completion of Lean projects to support cost reduction objectives.
  • Provides input and feedback to key leadership positions about process improvement opportunities.


  • Lead efforts to develop and deliver training.
  • Evaluates the performance or ability of employees to understand and apply lean principles.


  • Monitor activity level of continuous improvement teams and team champions; alert management of additional support needed to achieve desired results.
  • Maintains current knowledge of lean performance principles and practices and keeps the organization informed.
  • Organizes, plans and delivers updates on the status of projects managed.
  • Models and leads operational excellence by example, visibly demonstrating leadership/change management behaviors.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's or master’s degree (B. A.) from four-year college or university in logistics, industrial or project engineering disciplines. A graduate degree in business or MBA would be beneficial. A minimum 5 years’ field experience with 2-3 years in a management or leadership role. Strong knowledge and expertise in leading cross functional, multi-site change management initiatives. Experience in organizing, planning a facilitating improvement activities such as Kaizen and Value Stream Mapping events. Ability to coach, mentor and train a team or individuals in a hybrid/remote work environment.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.            

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of the basic Microsoft Office stack. Elevated capabilities in Excel are preferred.

Other Skills and Abilities

  • Enthusiastic about Continuous Improvement with the ability to inspire and motivate others. A positive and forceful character, able to get and develop the best out of people through motivation and coaching. Very resilient, able to facilitate and support opposing views to provide a win-win for all parties. Well organized and self-motivated, practical, numerate and literate (good communication all round). Capable of handling a diverse range of initiatives and work with a diverse workforce.
  • Lean experience required. Fully versed in TQM techniques.
  • Demonstrated ability to coach individually or in small groups/teams, manage projects (multiple projects) and apply conflict management skills.
  • Strong leadership, interpersonal, and communication skills (both verbal and written).
  • Ability to achieve results through other people and departments, with good presentation and communication skills.
  • Strong multi-tasking capabilities, able to prioritize and manage different projects.
  • Problem solving skills and the ability to apply them in a team context.
  • Ability to objectively observe, reflect and conclude.
  • Black Belt or Green Belt training preferred.


Preferred Experience: 

  • Bachelor’s degree
  • At least 1 year experience of working with companies in High-Tech  
  • Minimum of 1 year of SAP experience 
  • Working knowledge of warehousing, transportation and customer clearance fundamentals
  • Bilingual English/Spanish


About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: Kentucky 

City: Louisville 

Postal Code: 40219 

Job ID: 257643

Date:  May 15, 2023

Louisville, KY, US, 40219

Nearest Major Market: Louisville

Job Segment: Supply Chain Manager, Lean Six Sigma, Logistics, Six Sigma Black Belt, Six Sigma, Operations, Management

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