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Client Services Team Lead

Company Summary:

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!


Overall Responsibilities:


In this role, you will be responsible for overseeing the order management team within the Client Services Department, while maintaining contact with both internal and external customers.  You will ensure the timely and accurate entry of international and domestic orders to systems and meet customer needs by date delivery schedules while acting as a liaison between the customer and internal personnel. The Client Services Team Lead ensures that special order requirements are executed as requested and that timely response and action to customer queries and escalations are completed. You will engage and coordinate with the order management team to ensure we meet customer deployment and delivery need by dates. The Client Services Team Lead will provide our customer with requested information and act as a liaison between the customer and internal personnel while ensuring that special order requirements are coordinated with the operational and order management teams.


Other responsibilities include assisting the Account Manager in providing advice, resolving problems, and monthly business review metrics, overseeing the customer account to ensure SLA’s (service level agreements) meet or exceed requirements, along with creating and maintaining reports as required for the customer.


Minimum Requirements:

  • 5 years of Customer Service Experience
  • 5 years experience working with Microsoft Office and Excel
  • 5 years 3PL, Logistics, or warehouse experience required


Preferred Qualifications and Key Traits:

  • SAP knowledge a preferred
  • Prior lead or supervisor experience a plus
  • International shipping requirements
  • Experience in creating and giving presentations an advantage
  • Strong organizational and analytical skills
  • Strong verbal and written communication skills
  • Ability to work overtime as required
  • Travel – minimal


About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: Kentucky 

City: Louisville 

Postal Code: 40219 

Job ID: 177083

Date:  Nov 23, 2021

Louisville, KY, US, 40219

Nearest Major Market: Louisville

Job Segment: Telecom, Telecommunications, ERP, Warehouse, Technology, Manufacturing, Customer Service

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